Chase · 1 day ago
Client Solutions Architect Director - Head of Implementation
277 Park Ave, New York, NY, 10172, US
Full-time
Onsite
Senior Level, Lead/Staff
$166K/yr - $260K/yr
8+ years expChase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. The Client Solutions Architect Director will leverage technical expertise to lead a team of Implementation Managers, ensuring high-quality delivery of Fusion platform implementations and enhancing client interactions.
BankingFinancial Services
Responsibilities
Build, lead, and mentor a high-performing team of 20 Implementation Managers, fostering a culture of accountability, collaboration, and continuous improvement
Set the strategy, standards, and objectives for Fusion platform implementations, ensuring alignment with firmwide goals and best practices
Oversee the end-to-end delivery of data and AI solutions, managing a portfolio of projects ranging from short two-week engagements to large-scale, year-long initiatives
Partner closely with Fusion Sales, Product, Engineering, and Solutions Engineering to ensure seamless integration, clear requirements, and successful client onboarding
Establish and maintain governance, documentation, and best practices to drive consistent, scalable, and high-quality delivery across all projects
Act as an escalation point for complex or high-impact implementations, providing guidance and support to resolve issues and ensure client satisfaction
Monitor project health using defined KPIs and governance forums, proactively identifying and mitigating risks and dependencies
Promote standard methodologies for project management and implementation, and drive continuous improvement through feedback and lessons learned
Communicate effectively with internal stakeholders, providing regular updates on progress, challenges, and outcomes
Stay current on market structure changes, regulatory requirements, and Fusion platform enhancements to ensure the team remains at the forefront of industry best practices
Qualification
Required
8+ years of experience or equivalent expertise working within a broad set of products to solve client use cases
Proven experience building and leading large, high-performing implementation or project management teams in fast-paced, collaborative environments
Demonstrated success in setting strategy, standards, and objectives for complex technology implementations
Strong problem-solving skills with exceptional attention to detail
Hands-on experience managing a portfolio of projects across multiple internal teams, vendors, and clients
Experience supporting or working with data, AI, or governance workflows
Ability to translate business requirements into clear, executable delivery plans
Strong data analysis and validation skills, including working with large datasets
Excellent communication, presentation, and stakeholder management skills
Excellent technical troubleshooting skills, with knowledge of data integration workflows
Comfort operating in ambiguous, evolving regulatory and client environments
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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