Zachary Piper Solutions · 12 hours ago
Principal Help Desk
Honolulu, HI
Full-time
Onsite
Senior Level, Lead/Staff
$130K/yr - $170K/yr
9+ years expZachary Piper Solutions is seeking a Top Secret Cleared Senior Principal Help Desk Tier 3 to support the Joint Fires Network program. The role involves resolving complex technical issues, collaborating with developers, and developing operational procedures for training support teams.
GovernmentInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responsible for asset installation/configuration, operation and maintenance of systems, hardware, software and related infrastructure
Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches)
Configure and manage DOD and IC standard distributed authentication services
Serve as the final point of internal escalation for all technical support issues, performing in-depth analysis of complex hardware, software, server, and network-related problems
Develop, document, and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies
Develop and maintain scripts (e.g., using Bash, Python, or Perl) to automate routine tasks, streamline processes, and improve the efficiency of the support team
Qualification
Required
Top Secret cleared
Bachelors and fourteen (14) years or more of related experience; Masters and twelve (12) years or more of related experience; PhD or JD and nine (9) years or more of related experience
Certifications: IAT Level 1 (CompTIA Security + and OS/Computing Environment certification.)
U.S. Citizenship and an active Top Secret clearance with the ability to obtain a TS/SCI CI Poly
5+ years of direct experience with implementation and understanding of Engineering principles in a professional environment
Ability to automate installation, configuration, and provisioning using Infrastructure as Code tools like Terraform, Ansible, Puppet, and Chef
Ability to configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches)
Familiarity with DNS / DHCP / Kickstart / LDAP / Kubernetes / Red Hat 7&8 / Windows 10 / ACAS / Rancher / Grafana / Cloud Security Gateway
Operates standard computer-based business tools (including but not limited to Microsoft Word and Excel) effectively with a high degree of competency
CONUS/OCONUS travel less than 10% of the time
Preferred
TS/SCI preferred
Benefits
Cigna Medical
Dental
Vision
401k
PTO/Holiday
Sick leave as required by state law
Company
Zachary Piper Solutions
Zachary Piper Solutions is an IT company providing government contracting solutions in support of the nation’s Intelligence Community.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3M2018-02-22Series Unknown· $1.3M
2014-04-10Series Unknown· $1.7M
Leadership Team
Christopher Stroud
Partner Outreach & Engagements
Justin Jordan
Founder and Chairman
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