Quest Diagnostics · 17 hours ago
DLO Client Services Group Lead
225 Ne 97Th Street, Oklahoma City, OK, 73114, US
Full-time
Onsite
Entry Level
$20.19/hr - $30.28/hr
1+ years expQuest Diagnostics is a leader in diagnostic information services, and they are seeking a DLO Client Services Group Lead to oversee customer interactions and ensure quality service delivery. The role involves managing client communications, resolving issues, and providing clerical support while maintaining a professional and collaborative work environment.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols
Document reporting or call history in the patient file and maintain appropriate records
Contact the clients to resolve routine matters related to patient testing and result reporting
Use established protocols for reporting client concerns
Escalate complex client issues to the appropriate individual/department
Provide input on quality improvement opportunities to Supervisor
Provide clerical support
Other duties as required to meet the client’s requirements
Qualification
Required
Must be able to operate basic office equipment
Have general computer knowledge and basic typing ability
Must have demonstrative customer service skills
Must be able to communicate in English both verbally and in writing
Must be confident, self-motivated and be able to work unsupervised
Requires professionalism in appearance, actions, and attitude
Must be able to maintain professionalism in times of heavy workloads and stress
Requires teamwork, collaboration, and strict attention to detail
Must be dependable, punctual, and demonstrate integrity and a commitment to company values
Must be able to achieve and maintain department specific metrics
Minimum High School diploma or equivalent
1 year of clinical laboratory or customer service experience in a call center environment preferred
Must be available for any shift, including nights, weekends, and some Holidays as needed
Overtime as required by business needs
Sitting for long periods of time
Repeating motions that may include the wrists, hands, and/or fingers (Typing)
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
10001+ employees
H1B Sponsorship
Quest Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (38)
2023 (74)
2022 (56)
2021 (49)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-09
Company data provided by crunchbase