PDS · 1 day ago
Customer Technical Support
Rochester, MN
Contract
Onsite
Entry, Mid Level
2+ years expPDS is seeking an Endpoint Coordinator to support endpoint services in a customer-facing, desk-based role. This position focuses on device ordering, work order creation, documentation, and customer service, rather than hands-on technical repair.
ComputerInformation TechnologySoftwareStaffing Agency
Responsibilities
Coordinate the ordering, configuration, installation, and removal of computers, printers, copiers, and related peripheral equipment
Work directly with walk-in customers to assess needs related to new service requests, device configurations, product inquiries, and returns
Gather, document, and validate customer requirements to ensure equipment orders are accurate, complete, and aligned with business needs
Create and manage work orders and service requests using ticket tracking systems
Place and track electronic equipment orders, troubleshoot ordering issues, and escalate as needed to resolve delays or discrepancies
Communicate order status and updates clearly and professionally to customers
Maintain accurate documentation related to hardware, software requirements, purchase requests, and moves/adds/changes
Identify opportunities for process improvement within the equipment order lifecycle
Collaborate effectively within a team-based environment to deliver outstanding customer service
Qualification
Required
Strong customer service and interpersonal communication skills
Excellent organizational and time management abilities
Solid understanding of computer-related terminology (e.g., CPU, networking concepts, client/server environments, LAN/WAN)
Experience using ticketing or work order tracking systems for documentation and workflow management
Ability to troubleshoot basic computer and ordering-related issues
Working knowledge of PC and Mac computers, printers, scanners, and multifunction devices
Ability to manage multiple priorities and adapt to changing workloads
Proven ability to build positive working relationships with internal and external customers
High School Diploma or GED with 4+ years of experience in project coordination, order fulfillment, or customer service
Associate's Degree with 2+ years of experience in project coordination, order fulfillment, or customer service
Bachelor's Degree with strong computer troubleshooting and problem-solving skills
Company
PDS
PDS is one of the leading Aerospace, Information Technology (IT) & Engineering consulting firms in the Western United States.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Thomas Sweetman
President & Chief Executive Officer
Company data provided by crunchbase