Ultimate Staffing · 7 hours ago
Customer Account Specialist - Wholesale
Vernon, CA
Full-time
Onsite
Entry, Mid Level
$23/hr - $25/hrUltimate Staffing is seeking a Customer Account Specialist who will serve as the primary contact for assigned accounts, delivering exceptional customer support. This role involves managing orders, inquiries, and issue resolution while partnering closely with the Sales Team and cross-functional departments to ensure a seamless customer experience.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Ryan Anderson
Responsibilities
Provide daily customer service support for assigned key accounts
Act as a central liaison between company sales representatives, customers, and internal teams
Manage a high volume of inbound and outbound customer communications with professionalism and efficiency
Accurately process sales orders, inquiries, and EDI transactions
Resolve customer concerns and escalations using a proactive, solutions‑focused approach
Maintain detailed and accurate customer account records within CRM and internal systems
Partner with sales, warehouse, and operations teams to ensure prompt and accurate order fulfillment
Proactively communicate order updates, delays, and resolutions to customers
Follow account‑specific SOPs while ensuring compliance with customer requirements
Qualification
Required
Prior experience in customer service, account management, or related roles
Strong verbal and written communication skills with an emphasis on relationship building
Exceptional attention to detail and follow‑through
Proven ability to manage multiple priorities in a fast‑paced environment
Strong organizational, time management, and multitasking skills
Willingness to travel to industry markets as required
Proficiency with CRM systems, Microsoft Office (especially Excel), EDI platforms such as TrueCommerce and SPS, and data entry tools
Advanced working knowledge of Excel, including reporting, tracking, VLOOKUPs, and data analysis
Ability to collaborate effectively in an on‑site team environment
Positive, customer‑focused mindset with a commitment to service excellence
Preferred
Experience supporting major retailers such as TJ Maxx, Ross, Burlington, or Jerome's
Background in home décor, furniture, or related industries
Bilingual in Spanish
Strong Excel skills, including VLOOKUPs and pivot tables
Experience with CRM and/or ERP systems; Microsoft NAV experience
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase