Career Group Events · 12 hours ago
Retail Operations Manager
Boston, MA
Full-time
Onsite
Mid Level
$30/hr - $40/hrCareer Group Events is seeking a Retail Event Operations Manager for the FIFA World Cup 2026™. The role involves overseeing on-site retail operations, managing teams, and ensuring an exceptional fan experience during events.
Staffing & Recruiting
Hiring Manager
Kelly Alzer
Responsibilities
Lead and oversee on-site retail operations, including set-up, event days, and breakdown
Supervise, support, and motivate Retail Event Operations Associates
Ensure outstanding customer service and represent the Fanatics brand with professionalism
Coordinate merchandise flow, inventory organization, and replenishment
Oversee POS operations, cash handling, and adherence to Fanatics policies
Support truck load-in/load-out and overall logistics execution
Maintain clean, organized, and fully stocked retail environments
Assist with inventory counts, audits, and issue resolution
Serve as a point of contact for onsite Retail Event Leadership
Troubleshoot operational challenges in fast-paced, high-volume environments
Create a positive, energetic, and team-focused work environment
Qualification
Required
Prior experience in retail operations, event operations, or venue management preferred
Previous leadership or supervisory experience strongly preferred
Strong customer service mindset with the ability to lead by example
Excellent communication and problem-solving skills
Ability to manage multiple priorities and make decisions under pressure
Comfortable using POS systems and handling cash controls
Reliable, punctual, and able to maintain consistent attendance
Comfortable working long hours in fast-paced, high-energy event settings
Professional, confident, and positive leadership presence
Ability to quickly learn product knowledge and operational processes
Strong organizational skills and attention to detail
Willingness to step in hands-on and support the team as needed
Dependable and committed throughout the assignment duration
Company
Career Group Events
For events large and small, Career Group Events has your staffing needs covered.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase