IFF (CDFI) · 4 hours ago
Help Desk Support Technician
St. Louis,MO,US
Full-time
Hybrid
Entry Level
$62K/yr - $77K/yr
1+ years expIFF is a mission-driven lender, real estate consultant, and developer that helps communities thrive. They are looking for a Help Desk Support Technician who will provide technical support to staff, manage user accounts, and ensure smooth operations of IT systems across various locations.
ConsultingFinanceFinancial Services
No H1B
Responsibilities
Onboard and offboard employees to technology systems, equipment, and IT user policies
Responds to inquiries and requests for support from staff across all offices. Identifies, troubleshoots, and resolves hardware and software issues
Image and re-image computers
Supports staff’s ability to connect to office systems in the office and remotely
Manages user accounts and permissions in Active Directory
Act as eyes and hands for Sr. Security and Systems Engineers while in regional offices
Supports the Microsoft Teams conferencing system
Travel to southern and central region offices to provide user, desktop and network support as well as to collaborate with team in Chicago
Demonstrates a commitment to equity, diversity, and inclusion. Promotes an environment of empathy and respect, ensures the inclusion of all team members, and will actively engage in EDI events and learning opportunities
Perform other projects as assigned
Qualification
Required
Two years or more of college-level coursework in computer science, computer information systems, networking, computer programming, or system analysis
Certification in CompTIA A+ or CompTIA Network+ is desirable
One or more years of related experience in enterprise user support, preferably in the nonprofit or financial services sector
High level of organizational and detailed skills
Great oral and written communication skills and ability to communicate with all levels of staff
Ability to balance multiple tasks and respond quickly to developments
Experience in Windows 11, Microsoft Office 365, Windows Virtual Desktop, Adobe Acrobat, and front-end experience supporting VOIP telephone systems
Experience with videoconferencing and other related communication systems
Ability to think creatively about problems
Ability to lift PC and server equipment and some overtime required
Preferred
Bachelor's degree preferred
Benefits
Medical, dental, and vision insurance
Paid time off
401(k) retirement plan with employer contribution
Life Insurance
Short and long term disability
Hybrid workplace
Summer Fridays
Professional development stipend
Mentorship program
Wellness programs
Employee assistance
Referral Bonuses
Company
IFF (CDFI)
Grounded in equity and deep sector expertise, IFF champions nonprofits to shape more equitable and vibrant communities through community-centered lending, development, and real estate consulting.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.72MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $3.72M
2020-01-13Debt Financing· $1M
Leadership Team
J
Joe Neri
Chief Executive Officer
Charlie Biggam
Chief Legal Counsel
Recent News
2026-01-16
Inside INdiana Business
2025-11-04
Company data provided by crunchbase