Consumer Loan Servicing Specialist I jobs in United States
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C&N · 15 hours ago

Consumer Loan Servicing Specialist I

positionWellsboro, PA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

C&N is a financial institution with over 160 years of commitment to customer relationships and community support. They are seeking a Consumer Loan Servicing Specialist I who will manage loan servicing tasks such as processing payoffs, maintaining loan documentation, and ensuring compliance with regulations. The role requires attention to detail and a focus on providing excellent customer service while supporting investor reporting and payment processing.

BankingFinancial ServicesInsuranceVenture Capital
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Growth Opportunities

Responsibilities

Processing consumer loan and mortgage servicing requests such as payoffs, file reviews, loan modifications, payments, and escrow disbursements
Maintaining accurate loan documentation and handling lien perfection, releases, and satisfactions
Administering escrow accounts for taxes, insurance, PMI, and flood monitoring, including analysis and annual statements
Supporting investor servicing by processing ACH and wire transactions, handling investor reporting, and ensuring timely remittances for MPF/FHLB and Freddie Mac loans
Ensuring compliance with regulatory requirements, investor guidelines, and internal policies
Researching and resolving loan-related issues to provide superior internal and external customer service
Cross-training with team members to support broader loan servicing functions and strengthen departmental effectiveness

Qualification

Consumer loans knowledgeRegulatory complianceInvestor servicingMicrosoft Office proficiencyAttention to detailCustomer serviceBasic math skillsEffective communicationProblem-solving

Required

High school diploma or general education degree (GED)
0-2 years of previously related experience and/or training
Equivalent combination of education and experience
Attention to detail with strong organizational skills
Providing excellent customer service and effective communication (verbal and written)
Proficiency in Microsoft Office products and comfort with technology systems
Applying basic math skills to loan servicing tasks
Identifying and resolving problems with accuracy and efficiency
Understanding consumer loans, residential mortgages, and related regulatory requirements

Benefits

Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
Health & Wellness: Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
Employer-paid life and disability insurance.
Additional voluntary coverages to meet your unique needs.
Career Development: Access to education and development programs and ongoing support for personal and professional growth.

Company

C&N

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97% of Citizens & Northern Bank customers say they would recommend us to their family and friends.
dateFounded in 1864
location
Wellsboro, Pennsylvania, USA
people-size201-500 employees
web-link
http://cnbankpa.com

Funding

Current Stage
Growth Stage
Total Funding
$15M
2021-05-20Debt Financing· $15M

Leadership Team

B
Brad Scovill
President & CEO
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