FIS · 1 day ago
Product Support Representative III
St. Petersburg, FL
Full-time
Onsite
Mid LevelFIS is a fast-moving company in the finance sector, empowering teams to innovate and make an impact. The Product Support Representative will provide in-depth support to clients, addressing inquiries and troubleshooting issues related to product usage and quality.
BankingFinancial ServicesFinTechPayments
Responsibilities
Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment
Provide in-depth product support and researching client issues
Troubleshoot problems with equipment or software applications and recommend corrective action
Document customer information and recurring technical issues to support product quality programs and product development
Qualification
Required
Prior banking experience with Credit experience
Strong analytical, organizational and time management skills
The ability to work independently
You are an excellent communicator and strong problem-solver
Preferred
Knowledge of FIS products a plus
Benefits
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
Founded in 1968
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO | FIS Automotive Market Partner
Stephanie Ferris
CEO and President
Recent News
2026-01-23
Company data provided by crunchbase