KBS - Kellermeyer Bergensons Services, LLC · 1 week ago
Robotic Program Director
United States
Full-time
Remote
Director/Executive
$140K/yr - $160K/yr
10+ years expKellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, and they are seeking a Robotic Program Director. This role is responsible for overseeing robotic cleaning performance post-deployment, analyzing operational data, and leading a regional team to drive improvements and ensure client satisfaction.
HospitalityRetailRetail Technology
Responsibilities
Post-Deployment Ownership: Take full responsibility for the performance and outcomes of robotic cleaning solutions after deployment, ensuring sustained operational success
Behavior Reinforcement: Reinforce and uphold the expected behaviors and standards established during deployment, maintaining consistency across all sites
Operational Data Analysis: Analyze operational data to identify performance trends, recurring issues, and areas for improvement, using insights to guide program enhancements
Downtime Reduction Initiatives: Lead targeted initiatives to reduce robotic downtime, improve reliability, and optimize cleaning efficiency
Regional Team Leadership: Manage and develop a team aligned by region, fostering collaboration, accountability, and high performance in support of robotic cleaning programs
Operations Collaboration: Work closely with Operations to identify and address program gaps, assess impacts, and implement retraining as needed to ensure continuous improvement
Strategic Account Partnership: Partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success
Qualification
Required
10+ years of experience in robotics program management, operations, or process improvement, with a focus on post-deployment performance and team leadership
Proven experience assuming full ownership of robotic performance after deployment, including ongoing monitoring and optimization of results
Demonstrated ability to reinforce and uphold expected operational behaviors and standards set during deployment, ensuring consistency and compliance across multiple sites
Extensive background in analyzing operational data, identifying trends, diagnosing issues, and implementing corrective actions to improve robotic cleaning outcomes
Track record of driving initiatives to reduce robotic downtime, enhance reliability, and maximize equipment utilization
Experience leading and developing regionally aligned teams, fostering collaboration, accountability, and high performance
Strong history of working with Operations teams to identify program gaps, assess impacts, and coordinate retraining efforts for continuous improvement
Proven ability to partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success
Experience with post-deployment performance analysis, including the use of KPIs and metrics to measure success and guide program enhancements
Background in developing and implementing retraining programs based on operational feedback and performance data
Ability to communicate complex operational findings and recommendations to cross-functional teams and senior leadership
Experience managing multiple projects and priorities in a fast-paced, dynamic environment
Strong organizational, problem-solving, and decision-making skills, with a focus on continuous improvement and operational excellence
Bachelor's degree in related field required
Benefits
Medical
Dental
Vision
Prescription drugs
Paid Time Off
Paid Holidays
Sick Time
Life Insurance
Short Term Disability – Employer paid
Long Term Disability
Supplemental Health Insurance (E.G., Accident)
401k plan with a match or Non-qualified Deferred Compensation Plan
Pet Insurance
PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
Company
KBS - Kellermeyer Bergensons Services, LLC
KBS is a trusted partner to leading operations and facility managers across North America.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$250MKey Investors
Capital One
2025-09-30Debt Financing· $250M
2024-03-25Private Equity
2019-10-22Acquired
Leadership Team
Thais Kano
CEO of JPC Cleaning Services LLC
Paul Forgue
Chief Financial Officer
Recent News
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