Publix Pharmacy · 11 hours ago
Contact Center Specialist, PM, Facilities- Lakeland
Lakeland, FL
Full-time
Onsite
Mid Level
$22.30/hr - $30.70/hr
3+ years expPublix Pharmacy is the largest employee-owned company in the United States, seeking a Contact Center Specialist to join their Facilities team. The role involves receiving service requests, coordinating activities of internal and external resources, and providing support to retail and corporate locations to reduce maintenance and refrigeration expenses.
Retail
No H1B
Responsibilities
Responsible for providing break/fix service to a high volume of retail and support customers via phone call and email support
Responsible for daily call management tasks including but not limited to coordination, reporting, work load leveling, analysis and escalation
Responsible for participating in improvement efforts
Responsible for providing problem determination to resolve break/fix equipment issues
Communicating with vendor partners regarding follow ups and dispatching work orders
Qualification
Required
High School Diploma or equivalent
3 years of experience in the customer service field coordinating business activities, such as scheduling and vendor relations OR 3 years' experience in a Publix retail environment
basic knowledge and understanding of MS Office software and Internet usage
knowledge of Facility Services products and services
experience using Computerized Maintenance Management System (Service Hub) and Crystal Reports (Service Hub Reporting)
problem management skills
knowledge of Escalation Process
knowledge of Publix organizational structure
Continuous Quality Improvement
ability to work well with others and be a team member
show enthusiasm, initiative, and pride in work
show commitment to Publix's mission
Preferred
Associate's Degree in Business or any other analytical discipline
5 years of experience in the customer service field coordinating business activities, such as scheduling and vendor relations OR 5 years' experience in a Publix retail environment
Benefits
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Company
Publix Pharmacy
Publix proudly launched its first pharmacy in 1986. Today, we have expanded to over 1,300 locations, opening up to 40 new ones annually.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase