RSDS Appraisal · 15 hours ago
Client Experience Director
United States
Full-time
Remote
Lead/Staff, Director/Executive
$40K/yr - $50K/yr
2+ years expRSDS Appraisal is a real estate appraisal company focused on improving the labor shortage in the appraisal industry and providing superior valuation services. They are seeking a Client Experience Director to manage administrative operations and ensure exceptional customer experiences while supporting panel appraisers.
Property ManagementReal EstateTraining
Responsibilities
Input order assignments into the proprietary RSDS software upon receiving them from the client
Utilize our proprietary software to monitor the progress of current and outstanding orders
Maintain ongoing communication and customer service between our clients and appraisers through phone, email, and text conversations
Maintain ongoing maintenance of appraiser portals, including keeping clients updated on the status of orders and managing ongoing communication regarding orders
Manage panel registration of appraiser profiles with Appraisal Management Companies and mortgage lenders
Assist appraisers in activating and maintaining subscriptions and renewing licenses
Provide support to additional regional client experience directors as needed
Other duties as assigned while we continue to grow the team and company
Qualification
Required
2+ years of customer service experience
Excitement around working with customers and exceeding their expectations every day
Ability to multitask and prioritize workflow
An open-minded attitude with a willingness to learn
Excellent data management skills, including collecting, verifying, and analyzing data or information
Ability to work in a fast-paced environment and meet production and service goals
Physical demands associated with this position entails work in an office environment and requires the ability to operate standard office equipment, laptop and keyboards
Self-driven; takes on new opportunities and tough challenges with optimism
Organized and detail-oriented with the ability to adapt quickly to changing priorities
Strong commitment to ethics, integrity, and confidentiality
Proficiency in Microsoft Office suite (Excel, PowerPoint, Word, Slack)
Successful completion of a background check
Overtime, weekend and evening hours may be required with planned scheduling
Preferred
Experience in the real estate market is a preferred, not required
Benefits
Flexible Work Schedules, Varied Schedules Available
10 Paid Days Off, Paid Sick Time
10 Paid Holidays
Paid Training and Licensure after 90 days of Employment
Medical, Dental, Vision, Life, LTD, STD, 401K
In Office, Hybrid & Remote Opportunities
Company
RSDS Appraisal
RSDS Appraisal is a leading technology-based appraisal firm.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase