Holiday Inn Club Vacations · 15 hours ago
Front Desk Specialist
Davenport, FL
Full-time
Onsite
New Grad, Entry LevelHoliday Inn Club Vacations is committed to strengthening families and creating a loved brand in family travel. The Front Desk Specialist serves as the primary contact for guests, managing check-ins, transactions, and ensuring exceptional service throughout their stay.
Travel
Responsibilities
Facilitates the overall guest experience from check-in through check-out, handling complex tasks such as room changes, inventory moves, and folio adjustments as needed. Creates and issues keys while ensuring the safety and security of all owners and guests
Ensures every interaction exceeds owner and guest expectations. Responds to all guest inquiries and, if unable to provide an expert answer, directs the guest to the appropriate resort personnel. Identifies needs and promptly addresses owner/guest concerns with urgency and professionalism to ensure satisfaction
Maintains responsibility for the house bank, including cash handling, end-of-day receipt reporting, and cashing owner/guest checks. Calculates visit costs, verifies customer credit, and determines payment methods for accommodations
Coordinates with Housekeeping and Facilities as needed to expedite unit servicing
Performs other duties as assigned
Qualification
Required
High School Diploma or GED equivalent
Commitment to providing outstanding customer service
Ability to quickly learn and effectively use property management applications
Ability to establish and maintain positive working relationships with co-workers and leaders
Strong problem-solving skills
Ability to see tasks through to completion
Excellent organizational skills
Excellent verbal and written communication skills; fluent in English
Must have open availability, including weekends and holidays
Preferred
Customer service experience preferred
Proficient in MS Office
Bilingual preferred
Benefits
Growth Opportunities & Stability
401(k) Retirement Plan
Comprehensive Benefits – Medical, Dental, and Vision Plans
Employee Assistance Program (EAP)
Paid Time Off (PTO)
Exclusive Discounts through IHG, the company perks website, and FREE Vacation Points with ClubGO
Company
Holiday Inn Club Vacations
Holiday Inn Club Vacations is a hospiatlity firm with various hotels and resorts.
Founded in 1982
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
John Staten
CEO
Jamie Kluetz
Vice President, Brand Experience and Design
Recent News
2025-11-03
2025-10-24
Company data provided by crunchbase