City of Albuquerque · 17 hours ago
Telecommunication Operator I (911 call intake)
Albuquerque, NM
Full-time
Onsite
Entry Level
$24.36/hr - $25.60/hr
2+ years expCity of Albuquerque is seeking a Telecommunication Operator I to handle emergency and non-emergency calls. The role involves screening calls, providing assistance, and coordinating critical information while working in a team environment and undergoing training.
Government Administration
Responsibilities
Answer incoming emergency and non-emergency calls using a multi-line phone system; screen, evaluate, provide assistance, coordinate and disseminate critical information via specialized computer and communication systems, and/or refer calls to the appropriate person/department; perform multiple activities simultaneously by responding to communications and events while maintaining precision, accuracy and swift response times; work in a team setting while receiving training and coaching from various sources; complete NCIC checks and perform other technical tasks related to the assigned area of responsibility
Qualification
Required
High school diploma or GED
Combination of two (2) years of data entry, multi-line phone or customer service experience
Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months
Must pass Drug Test, Hearing Test, Criminal Records check, and Background check
Must pass CritiCall computer-based assessment
Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice
For Telecommunication Operator I C1 (Non-Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire
For Telecommunication Operator I C1C (Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification
Preferred
Processing public service calls in a law enforcement, open space or fire agency is preferred
Possession of National Incident Management System (NIMS) Certification preferred
Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire
Company
City of Albuquerque
City of Albuquerque is the municipal government of the largest city in the state of New Mexico.
5001-10000 employees
H1B Sponsorship
City of Albuquerque has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Lawrence Rael
Chief Operating Officer
Chris Daniel
Chief Investment Officer
Recent News
District of Puerto Rico
2025-05-17
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