Customer Service Specialist jobs in United States
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Omaha National · 6 hours ago

Customer Service Specialist

positionOmaha, NE
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Omaha National is seeking a motivated professional to join us as a Customer Service Specialist. This role involves taking calls from various stakeholders and ensuring each call is handled appropriately, either by providing information or routing the call to the right individual. The ideal candidate should possess strong communication skills and a welcoming personality to assist callers effectively.

BankingBookkeeping and PayrollFinancial ServicesInsurance

Responsibilities

Project the company’s smart, professional, and friendly culture to the public
Rapidly learn complex technical concepts and how to locate information in several software applications
Manage a large volume of incoming calls on a wide variety of subjects
Identify and meet each caller’s needs
Build trust with callers through open and interactive communication
Perform additional administrative tasks with a high level of accuracy

Qualification

Verbal communicationWritten communicationCustomer service experienceEmpathyPatience

Required

Be the kind of person that people look forward to talking with
Ability to quickly identify a caller's needs and determine the best way to meet those needs
A clear speaking voice, strong spoken grammar, and naturally good manners
Strong verbal and written communication skills with the ability to effectively communicate with a broad audience of varying backgrounds

Preferred

Previous experience in customer service is a plus but not mandatory: we are more interested in the person than in the resume

Benefits

Paid parental bonding leave
Tuition reimbursement
401K
Paid vacation and sick leave

Company

Omaha National

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Omaha National is provides workers compensation insurance and payroll services to small and midsize companies through agents and brokers.
dateFounded in 2016
location
Omaha, Nebraska, USA
people-size201-500 employees
web-link
https://omahanational.com/

Funding

Current Stage
Growth Stage
Total Funding
$45M
Key Investors
Accomplice
2021-09-29Series B· $45M

Leadership Team

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Reagan Pufall
President & CEO at Omaha National
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Bryan Connolly
Co-Founder and Chief Operating Officer
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Recent News

Coverager - Insurance news and insights
Omaha National appoints Joan Klucarich as chief actuary
2025-03-07
Coverager - Insurance news and insights
Omaha National acquires Sutter Insurance Company
2024-04-19
Fintech Finance
Omaha National Appoints Dale Mackel Chief Financial Officer
2023-03-02
Company data provided by crunchbase