Accrete · 20 hours ago
Customer Success Manager (SOCOM/CENTCOM)
Tampa, FL
Full-time
Hybrid
Mid Level
3+ years expAccrete.AI is a dynamic and innovative company focused on transforming the future of artificial intelligence. They are seeking a Customer Success Manager to drive customer satisfaction and retention by ensuring clients maximize the value of their platform through insights, training, and strategic guidance.
AnalyticsArtificial Intelligence (AI)Business DevelopmentData ManagementProductivity ToolsSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Develop and maintain strong relationships with IC and USG customers supporting SOCOM and CENTCOM
Drive product adoption and ensure customers achieve their desired outcomes
Conduct regular customer meetings, training sessions, and quarterly business reviews (QBRs)
Serve as a trusted advisor, providing strategic guidance on best practices and use cases
Collaborate with internal teams (Product, Engineering, Sales) to advocate for customer needs
Monitor customer health metrics and proactively address risks
Support renewals, expansions, and overall account growth
Travel up to 30% of the time for customer visits, training, and industry events
Qualification
Required
Active Top Secret Security Clearance (required)
3+ years of experience in Customer Success, Account Management, or a related field
Experience working with the IC or USG (DoD, DHS, Intelligence Agencies, etc.)
Strong communication, relationship management, and problem-solving skills
Ability to analyze customer data and provide insights to drive success
Preferred
Experience working at a startup is a plus
Benefits
Competitive Salary: Aligned with experience and market standards
Comprehensive Insurance: Health, dental, and vision coverage for you and your family
401(k) Plan: Build your financial future with our retirement savings plan
Flexible PTO & Hybrid Work: Take time off when needed and enjoy remote flexibility per company guidelines
Growth & Development: Access professional learning opportunities and career advancement support
Onsite Perks: Enjoy catered lunches, snacks, and a fully stocked kitchen
Team Bonding: Company-sponsored happy hours and social events to connect and unwind
Company
Accrete
Accrete, Inc.’s Knowledge Engine platform enables complex organizations to employ Expert AI Agents capable of autonomous decisions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$79.1MKey Investors
Small Business Innovation Research
2025-03-24Series Unknown· $25M
2024-04-19Series Unknown· $19.5M
2023-05-08Grant
Leadership Team
Prashant Bhuyan
Founder, CEO and Chairman
Brian Drake
Federal Chief Technology Officer
Recent News
Company data provided by crunchbase