Berger Chevrolet · 2 hours ago
Sales Business Development Center Representative (Bilingual: Spanish/English)
Grand Rapids, MI, 49512, US
Full-time
Onsite
New Grad, Entry Level
$36K/yr - $52K/yrBerger Chevrolet is a well-established automotive company seeking a full-time Sales Business Development Representative who is bilingual in Spanish and English. The role involves generating leads, nurturing customer relationships, and supporting automotive sales growth by guiding customers through the initial stages of the sales process.
AutomotiveLogistics
Responsibilities
Engage with prospective and existing customers through online platforms and telephone communications, including inbound and outbound calls, cold calling, email outreach, follow-up on marketing and social media inquiries, video communication, and networking events
Assess customer needs by identifying vehicle preferences, lifestyle requirements, and budget considerations
Proactively present current monthly promotions, inventory options, and dealership services to generate interest and guide customers through the sales funnel
Schedule and confirm customer appointments with Sales Consultants for test drives and vehicle demonstrations, ensuring all customer questions and concerns are addressed prior to arrival
Maintain consistent follow-up with prospective and active leads by addressing inquiries, overcoming objections, and guiding customers through each stage of the sales process
Manage and prioritize a pipeline of leads by accurately tracking customer interactions and progress using CRM software (DriveCentric, Mining Tools, Purple Cloud)
Participate in ongoing training and coaching to enhance product knowledge, customer service skills, and sales techniques
Meet or exceed monthly and quarterly performance goals in support of overall dealership growth
Other responsibilities may be assigned through continued employment
Qualification
Required
High school diploma or equivalent GED
Fluency in both Spanish and English is required
Must be self-motivated and results-oriented to provide a proactive approach to lead generation and customer engagement
Strong communication and interpersonal skills to highlight customer inquiries or concerns
Proficient computer skills, including CRM systems, call center software, and Microsoft Office
Reliable, trustworthy, organized, and efficient
Ability to operate an automobile with a valid driver's license
Must allow pre-employment screenings, background, driving, and drug test
Must be able to perform essential job functions of the position with or without reasonable accommodation and comply with workplace health procedures as directed by the public health department
Preferred
Prior call center experience with an emphasis on automotive BDC with a multi-line phone system
Benefits
Medical
Dental
Vision
HSA or FSA
Accident
Critical Illness Insurance
A Berger-sponsored $25,000 life insurance policy (additional life insurance options are available for purchase)
Berger-sponsored short-term disability with long-term disability insurance available for purchase
401k with an annual employer match
Paid time off
Paid holidays
Membership with Working Advantage allows our team to enjoy discounts on theme parks, hotels, concert tickets, and more!
Company
Berger Chevrolet
Berger Chevrolet is a car dealership firm located in Michigan.
Founded in 1925
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dale Kramer
FLEET & COMMERCIAL ACCOUNT MANAGER
Company data provided by crunchbase