Global Technical Talent, an Inc. 5000 Company · 6 hours ago
Client Services Receptionist
San Diego, CA
Full-time
Onsite
Entry Level
$23.50/hr - $23.50/hr
2+ years expGlobal Technical Talent is an Inc. 5000 Company seeking a Client Services Receptionist. The role involves answering incoming calls, assisting with customer inquiries, and supporting the Client Services team to ensure customer satisfaction.
CRMHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Answer incoming calls in a timely manner, preventing calls going to voicemail
Ability to answer questions (or know where to find the answer) regarding aspects of our products, testing process, high level billing cycle, etc
Professional and courteous in all interactions
Knows when and how to escalate customer complaints or requests for Corrected Reports
Works closely with Client Services, Patient Services, Sales, Billing, Medical Science Liaisons (MSL's) and Lab
Communicates with team as needed to ensure customer satisfaction (i.e., knows when to ask for help to efficiently and effectively address a question or concern)
Provides excellent service through continuous follow-up and follow through
Responsible for sorting the shared CS inbox (Outlook) for incoming emails and faxes
Assists Client Services Associates (CSA's) with various tasks throughout the day, when not on calls
Handles day-to-day requests from the Client Services Manager and Supervisors
Qualification
Required
High School diploma required
Good experience in Outlook
Good experience in Acrobat Reader
On the job training including, but not limited to, HIPAA
Documentation to maintain compliance with state, CLIA, and CAP requirements
Preferred
Bachelor's degree preferred
Knowledge in Salesforce is a plus
Previous experience
Attention to details
Conversational skills
Previous receptionist or Customer Service role is a plus
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
Company
Global Technical Talent, an Inc. 5000 Company
Global Technical Talent (GTT) is a leading provider of Total Talent Solutions and a proud subsidiary of Chenega Corporation(www.chenega.com), a Native American corporation with over $1.5 billion in revenue and 7,200 U.S.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mario Moussa
Director of Strategic Partnerships
Company data provided by crunchbase