Zippertubing Company · 20 hours ago
Customer Support Specialist
Chandler, AZ
Full-time
Onsite
Entry Level
$42K/yr - $54K/yr
2+ years expZippertubing Company is a leader in cable bundling and component protection systems across various markets. They are seeking a highly motivated Customer Support Specialist – Level I to provide excellent customer service, manage orders, and ensure customer specifications are met.
Building MaterialElectronicsIndustrialIndustrial ManufacturingManufacturingPlastics and Rubber Manufacturing
No H1B
Responsibilities
Excellent customer service, on the phone and through email
Enthusiasm for learning, taking precise notes, and comprehending nuances
Accurate quotation and order processing
CRM data entry and maintenance
Company ambassador for both external and internal customers
Outbound and inbound customer management. Correspond with customers via email, phone, fax, Website Live Chat, or face-to-face on time
Ensure the solution complies with customer-provided specifications
Responsible for answering incoming phone calls to the company and responding to the front door when visitors arrive
Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer
Manage orders that are ‘on hold’ for PO revisions, payment, etc
Process Government solicitations as necessary
Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments
Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly
Maintain accurate records of interactions with the customers in an orderly manner
RMA (Return material authorization) processing and tracking. Maintain proper knowledge to backup as necessary if not primary duty
CRM Queue Management
Accurate payment processing for orders and samples
All additional functions related to position as determined by your manager
Qualification
Required
A minimum of two years experience in a customer-facing position
Superior attention to detail
Ability to multi-task and understand priorities
A working knowledge of CRM (Customer Relationship Management) software or good technical aptitude
Strong math, computer, and documentation skills
Good internal and external verbal and written communication skills
Embrace a TEAM environment
Desire to learn products and processes and excel in both
US work authorization
Preferred
Manufacturing environment experience
Bachelor's Degree desired, but not required. Comparable work experience in place of degree
Criminal background check
English
Benefits
80 hours of vacation per year
48 hours of sick time per year
80 hours of paid parental leave
Medical
Dental
Vision
Flex Spend (Allegiance)
401K w/match
Life / AD&D insurance - paid
FMLA with qualifying criteria
Company
Zippertubing Company
Mission Statement: To empower innovation through materials, science and collaboration.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase