GHX · 11 hours ago
Technical Account Manager -eInvoicing Provider
Denver, CO
Full-time
Onsite
Mid, Senior Level
$67K/yr - $90K/yr
5+ years expGHX is a healthcare business and data automation company that empowers healthcare organizations to enable better patient care and maximize industry savings. The Technical Account Manager (TAM) will provide technical product support, increase utilization of subscribed solutions, and enhance customer experience through engagement and best practice sharing.
Hospital & Health Care
Responsibilities
Independently creates and implements account plans to increase product utilization for all Technical Account-managed customers
Collaborate with internal teams to track customer-level issues to increase efficiency and effectiveness
Partners with internal team members and customers to document and reach all customer goals. This includes tactical, technical, and strategic work, with regular milestone checkpoints
Monitor data quality for consistency and identify and track to any anomalies
Educates team members on best practices, assists in customer training personally or by identifying internal resources
Leads creation of and updates to training materials and other product or support documentation
Leads the drive of overall customer satisfaction
Partners with Problem Management to represent the VOC to the product team, emphasizing and helping to prioritize changes and enhancements to products that are most important to the client base
Uses effective time management for projects and meetings while adhering to deadlines
Creates, develops, and delivers presentation materials for onsite or video conferencing meetings with customers
Mentors team members through daily tasks and refines processes and resource materials where areas of improvement have been identified
Provides high-level oversight of customer activity and account health and increases adoption of GHX’s recommended practices
Develops data driven dashboards and reports to support client
Accurately prepares support documentation, client presentations, work plans, and other deliverables
Assists customers as required through case management and issue escalation
Leads client discussions and meetings to present analysis and reporting
Facilitates training sessions to implement identified initiatives
May be required to travel (up to 20%)
Qualification
Required
Bachelor's degree or 5+ years of healthcare supply chain experience
Minimum of 1 year experience with healthcare supply chain - clinical healthcare experience preferred
Strong understanding of medical product functionality and terminology
Proficiency within the Microsoft Office Suite, particularly Microsoft Excel, Word, and PowerPoint
Experience with project management, customer success, training and/or customer service
Experience working in a team-oriented environment as a lead resource
Product knowledge of GHX products or relatable supply chain experience
Internet savvy and computer literacy with proficiency in Microsoft Office applications, particularly advanced knowledge of Excel
Excellent phone and onsite presence and strong written and verbal communication skills
Expertise, knowledge, and skillsets that contribute to the development of projects and Technical Account Management objectives
Strong accountability and integrity due to sensitive nature of information
Strong knowledge of and user capability with all TAM products and platforms
Strong interpersonal skills with a positive attitude and an ability to engage with customer's business and technical staff
Ability to identify and solve customer problems and increase customer efficiency and product value
Prior customer engagement experience
Strong project management skills
Ability to document technical processes for training, knowledge sharing, and product and process improvement
Ability to locate areas of cost saving enhancements, product improvements, and process improvements for a given product or service
Ability to manage large and varying workload effectively without support to overcome obstacles and meet deadlines
Ability to participate and provide constructive feedback in development meetings with customer and GHX executives
Benefits
Health, vision, and dental insurance
Accident and life insurance
401k matching
Paid-time off
Education reimbursement
Company
GHX
GHX is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care.
1001-5000 employees
H1B Sponsorship
GHX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (9)
2022 (3)
2021 (13)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tina Vatanka Murphy
President & CEO
CJ Singh
Chief Technology Officer
Recent News
The Hans India
2024-02-11
2024-02-11
Company data provided by crunchbase