Nufarm · 4 hours ago
Customer Care Specialist
Alsip, IL
Full-time
Onsite
Entry, Mid Level
$52K/yr - $63K/yr
1+ years expNufarm is a dependable partner in agriculture, helping growers around the world with their crop challenges. They are seeking a proactive Customer Care Specialist to provide timely and professional responses to customer inquiries and manage orders efficiently.
3D PrintingAgricultureChemicalConsumer GoodsManufacturing
Responsibilities
Enters and manages customer orders in Oracle, ensuring accuracy and efficiency
Responds to incoming calls and inquiries from customers and internal Nufarm personnel
Communicates order and delivery confirmations, as well as updates on any changes
Collaborates closely with Account Managers and cross-functional teams to fulfill customer needs
Oversees inventory allocations and manages the order and backorder process based on product availability
Coordinates order fulfillment by working with Customers, Demand Planning, Sales, Warehousing & Logistics, Finance, and other internal stakeholders
Liaises with external warehouses and tolling partners to ensure timely and accurate shipment of orders
Manages customer complaints and escalates issues to appropriate personnel for resolution
Handles Salesforce case management for customer service activities
Processes product returns, credit/debit memos, and resolves mis-shipments
Provides product knowledge, support, and guidance to both internal teams and external customers
Facilitates the invoicing process, including assembling and distributing necessary documentation to customers
Creates and reviews reports to monitor performance and identify improvement areas
Participates in ongoing training and seminars to deepen knowledge of Nufarm’s portfolio, internal systems, and professional development
Supports system data maintenance and updates as directed by management
Contributes to the development and documentation of customer service processes and best practices
Offers support and mentorship to Customer Service team members
Participates in project management initiatives as assigned
May travel to attend and support sales meetings
Performs additional duties as assigned by management
Qualification
Required
1-5 years prior experience in Customer Service in a manufacturing environment
Excellent communicator
Proactive and adaptable
College degree
Comfortable challenging existing processes and helping to create new ones
Well versed in business ERP applications
Strong Microsoft Office and Excel skills
Customer focused
Organized
Able to multi-task and handle multiple priorities effectively
Benefits
A full range of medical, financial, and other benefits
Company
Nufarm
Australian based manufacturer of a wide range of crop protection products for Australian growers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1988-11-10IPO
Leadership Team
Scott Crawford
Chief Financial Officer, North America
Recent News
2025-11-19
Company data provided by crunchbase