Cochlear · 1 day ago
Hearing Health Engagement Manager - Chicago
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $73K/yr
2+ years expCochlear is the most recognized brand in hearing health care, and they are seeking a Hearing Health Engagement Manager to support the Chicago/Central Plains territory. The role involves executing B2C sales strategies, managing relationships with candidates and professional partners, and driving market growth for Cochlear implantable technology.
Health CareMedical Device
Responsibilities
Engagement Managers are embedded in the territory sales strategies as the expert of Cochlear products to our candidates and professional partners
The Engagement Manager has demonstrated solutions to sell Cochlear’s product portfolio through nurturing of candidates and product launches
Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology
Strategies include but are not limited to planning and execution of candidate growth events, developing strategic community relationships as well as consumer support for professional partners
Manage, develop and inspire mentoring volunteers
Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone
This communication may include explaining device features and functions and Cochlear services to drive brand choice
Report issues via the Cochlear complaint management system (Global issue form) and provide detailed description for B2B appropriate follow up and closure where appropriate
Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs and generate sales and secure orders
The EM is beginning to achieve the target unit quota by establishing strong relationships with key people in the assigned territory geography (candidates, audiologists, surgeons, scheduling coordinators and volunteers)
Ensures that all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws and regulations
Maintains accurate documentation of all sales activities and customer interactions in compliance with Cochlear’s policies to ensure leadership sales reporting and provide a seamless customer experience
Collaborates with B2B teammates to educate on products to develop strong relationships with schools, Deaf/Hard of Hearing schools/programs and non-programming audiologists
Executes sales and marketing initiatives, delivering the associated marketing messages so that the impact on the customer is successful and positive
Coordinates and provides candidate educational events, evaluation days and awareness events related to Cochlear devices
Collaborates with B2B and CPNTM to support growth initiatives in the territory
Provides market intelligence and competitive information that can be utilized in developing effective ways to approach current and potential customers
Maintains a professional image when representing Cochlear Americas
Manages territory expenses to budget
Allocates appropriate company resources and planning to achieve territory sales success
Assists with developing and implementing quarterly strategic plans to achieve objectives
Submits territory information in a timely manner for the content of the territory month end report
Consistently uses all sales tools including, Salesforce, Miller Heiman purple sheets, Communication Pathway, Schedule Once, Ava and Show Pad in the management of the consumer sales territory
Qualification
Required
Bachelor's Degree or equivalent Work Experience
2- 3 Years of Experience
Demonstrated ability to work independently with minimal supervision
Ability to lift a minimum of 30 lbs
Must possess a valid driver's license
Depending on territory coverage requirements, must also have access to a reliable vehicle
Willingness and ability to travel up to 60% of the time with overnight stays and weekends
Preferred
Fluent in English and Spanish
Strong computer skills with experience in various software packages, including Microsoft Suite and web-based applications
Ability to work and adapt in a fast-paced environment and balance / manage multiple, changing priorities while maintaining a high level of attention to detail
Excellent written and verbal communication skills, strong presentation skills, and an ability to adjust communication and messaging to fit the audience
Demonstrated strong follow through on commitments and taking responsibility for actions and decisions
Approaches projects collaboratively, seeking varied inputs
Ability to identify solutions and challenge the status quo to deliver creative solutions
Proven ability to work collaboratively and positively in a team environment
Ability to interact effectively across all levels of the organization, establish professional relationships, and communicate openly within the department and with cross functional teams
Benefits
Medical, dental, vision, life and disability insurance
401(K) matching with immediate vesting
Paid Time Off
Tuition reimbursement
Maternity and paternity leave
Employee Stock Purchase Plan
Pet insurance
Company
Cochlear
Cochlear is a global expert in implantable hearing solutions.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-04IPO
Leadership Team
Sarah Thom
Chief Financial Officer
Brian Kaplan
SVP Clinical Strategy and Innovation
Recent News
2026-01-09
Startup Daily
2025-12-02
Company data provided by crunchbase