Charles Schwab · 5 hours ago
Senior Manager (PL), Zero Trust Operations
Austin, TX, US
Full-time
Onsite
Senior Level
$160K/yr - $200K/yr
7+ years expCharles Schwab is a financial services company that empowers individuals to make an impact on their careers. They are seeking a Senior Manager of Zero Trust Operations to lead and mature the operational backbone of Schwab’s Zero Trust ecosystem, overseeing a diverse team responsible for user interactions with Zero Trust platforms and driving improvements in service delivery.
Financial Services
Responsibilities
Lead the operational strategy and daily execution of enterprise‑grade Zero Trust network and endpoint technology solutions - ensuring stable, current, and highly resilient platforms
Own and influence Zero Trust technology decisions and direction, balancing tradeoffs to deliver rapid, high‑value security outcomes
Identify, prioritize, and execute improvements that enhance Zero Trust platform effectiveness, scalability, maturity, and resiliency
Apply broad cybersecurity expertise to shape long‑term strategic plans and near‑term tactical objectives using sound judgment and outcome‑focused decision‑making
Represent Zero Trust Operations in enterprise‑level strategic discussions, advocating for holistic cybersecurity outcomes
Define, track, and mature KPIs that measure platform health, service quality, and operational efficiency, driving excellence in service delivery
Strengthen incident response, monitoring, and escalation practices to ensure swift, high‑quality operational outcomes
Enforce rigorous user experience validation and change‑quality processes, including regression testing and maturing of change‑quality metrics
Ensure development and lifecycle management of operational documentation, runbooks, and cross‑training materials
Own operational budgets, resource planning, and long‑range roadmap development, balancing costs, staffing, and service delivery models
Champion AI, automation, and data‑driven insights to drive efficiency gains and accelerate operational improvements
Model continuous learning, innovation, and cross‑domain collaboration to elevate team capability and organizational maturity
Drive continuous improvement through structured feedback loops, quality reviews, and iterative enhancement of services and processes
Influence cybersecurity and business leaders as a trusted partner, providing guidance, policy/process recommendations, and cross‑functional alignment
Support team development through career growth planning, skill gap analysis, certification paths, and fostering a culture of excellence, inclusion, and collaboration
Promote an autonomous team culture by leveraging intentional delegation and empowerment models that build ownership, accelerate decision‑making, and strengthen individual and collective capability
Qualification
Required
7+ years of experience in cybersecurity within complex enterprise environments
2+ years of experience leading cybersecurity teams
5+ years of hands-on experience with Zero Trust technologies (e.g. Proxy, SWG, SASE, ZTNA, CASB)
Advanced knowledge of networking, cloud security, and modern security architecture concepts
Strong familiarity with cybersecurity frameworks such as NIST CSF, CIS Critical Controls, and NIST 800-
Applied understanding of relevant regulatory and compliance requirements (e.g., FRB, SOX, GLBA)
Solid understanding of product-centric financial management, including CAPEX and OPEX planning
Applied experience with Agile methodologies and incremental service delivery
Demonstrated success operating within large-scale, multi-team, and high-complexity environments
Proven ability to influence without authority across engineering, architecture, peer cybersecurity teams, and business stakeholders
Demonstrates exceptional interpersonal judgment, innovation, and execution discipline
Outstanding written and verbal communication skills with the ability to engage effectively at all organizational levels
High emotional intelligence, self-awareness, and a balanced leadership presence
Strong analytical and problem-solving abilities with a strategic, systems-thinking mindset
Resourceful, creative, and adaptable, with a bias toward results and continuous improvement
Able to navigate and thrive in complex, fast-moving environments by applying technical depth, business understanding, and sound judgment
Effective at balancing multiple priorities and coordinating across concurrent initiatives
Active listener who collaborates with stakeholders to understand needs and translate them into practical, high-value solutions
Preferred
Bachelor's degree in Computer Science, Cybersecurity, or related technical field—or equivalent experience
Cybersecurity management certifications such as CISSP, CISM, CISA, CRISC, or CDPSE
Technical cybersecurity certifications such as CCSP, GSEC, GMON, GPEN, GCIH, or GCIA (or equivalent)
Operating system certifications (e.g., MCSE or relevant Linux certifications)
Networking certifications such as CCNA, CCDP, or equivalent
Company
Charles Schwab
We have plans for every turn you take.
10001+ employees
H1B Sponsorship
Charles Schwab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (468)
2023 (455)
2022 (705)
2021 (483)
2020 (282)
Funding
Current Stage
Late StageLeadership Team
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Jim McGreevy
Senior Project Manager
Recent News
2025-10-04
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