Oldcastle APG · 12 hours ago
Customer Service Representative
Lebanon, NH
Full-time
Onsite
Entry Level
1+ years expOldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions. This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, and resolution to client inquiries or issues.
Building MaterialConstructionHome ImprovementManufacturing
Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinate mailings of literature and samples
Coordinate delivery schedules with dispatch
Build displays and keep merchandise stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Set up new customers for sales force
Answer incoming calls
Take sales orders from sales representatives and customers by phone and radio
Assist walk-in counter customers
Receive cash payments and run credit card and check approvals
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Print and distribute e-mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Qualification
Required
High school diploma / equivalent
At least 1 year of related experience
Detailed oriented
Good with basic math
Skilled in Microsoft Office Suite
Good organizational and problem-solving skills
Experience with multi-line phone system
Attention to detail
Pleasant phone personality
Ability to multi-task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboard
Bending and some lifting
Extensive writing
Extensive phone and radio use
Tasks can be very repetitive
Slight lifting of ship tickets and overnight packages
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job
Benefits
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Company
Oldcastle APG
Oldcastle APG is a manufacturing company that supplies a wide variety of masonry and hardscape products to various customers. It is a sub-organization of Adams Products Company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Ben Franklin Technology Partners of Northeastern Pennsylvania
2020-10-27Debt Financing· $0.01M
Leadership Team
Jenny Nail
Chief Revenue Officer (CRO)
Sheri Klumb
Executive Assistant to Chief Information Officer
Recent News
2025-11-15
2025-10-20
2025-08-29
Company data provided by crunchbase