Mondo · 16 hours ago
Workday Operations Manager
Boston, MA
Contract
Hybrid
Mid, Senior Level
$100/hr - $110/hr
3+ years expMondo is seeking a Workday Operations Manager to lead and manage the operational execution of the Workday support team. This role focuses on ensuring effective service delivery, system stability, and alignment with enterprise priorities, while overseeing daily operations and team performance.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Lead and develop Workday operations team and ensure workload alignment
Monitor and drive performance metrics, SLAs, and service maturity
Oversee daily operations, incident triage, and root-cause analysis
Manage Workday release cycles and internal change controls
Coordinate security operations and compliance reviews
Support integration and environment activities in partnership with IT leads
Qualification
Required
3–5 years of people management experience in enterprise tech/ops teams
Expertise in Workday HCM, Finance, and Payroll
Strong understanding of higher education business processes
Experience managing SaaS support teams and service performance
Excellent analytical, documentation, and collaboration skills
Experience with ITIL and change management frameworks
Preferred
Workday certifications (HCM, Financials, Student, etc.)
Experience with Workday Adaptive Planning, PRISM Analytics, or Extend
Knowledge of Agile, SDLC, and other ERPs like Banner or PeopleSoft
Familiarity with Tableau, Power BI, or similar analytics tools
Benefits
This role is eligible to enroll in both Mondo's health insurance plan and retirement plan.
Mondo defers to the applicable State or local law for paid sick leave eligibility
Company
Mondo
Mondo is a staffing firm that focuses and specializes on niche IT, Tech, and digital marketing.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-12-10Acquired
Leadership Team
Meagan Humphrey
SVP, Operations
Stephanie Wernick Barker
President
Recent News
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