Easterseals Iowa · 1 day ago
Help Desk & Systems Coordinator
Des Moines,IA,US
Full-time
Onsite
Entry Level
1+ years expEasterseals Iowa is seeking a Help Desk & Systems Coordinator who will manage IT support and ensure the agency has the necessary tools for success. The role involves overseeing HIPAA security, providing technical support and training, and managing vendor relationships to maintain efficient operations.
Non-profit Organization Management
Responsibilities
Manage and support all IT needs for the agency
Manage IT contract and vendor(s)
Provide technical support and training for team members
Ensure team members have appropriate access to Easterseals Iowa systems
Act as agency HIPAA security officer: ensure fidelity of IT systems for the agency, including working closely with contractors and team members to ensure Easterseals Iowa policies are followed. Manage phishing campaigns, keep up to date on cybersecurity threats that may impact the agency, and provide recommendations to the CAO
Identify opportunities by utilizing agency databases effectively, including SUNNY, Raiser’s Edge, Financial Edge, and Paylocity
Manage SUNNY changes and communicate priorities to leadership
Work closely with the Director, Training and Development, to provide training for team members on utilizing the agency systems
Maintain and ensure the accuracy of SharePoint
Run monthly OIG checks on current team members
Manage agency technology inventory and key fob system
Assist with website changes
Compile results from the agency's internal survey twice per year
Coordinate, conduct, and report safety drills for the main office location
Serve as a backup for the Program and Support Specialist
Other duties as assigned
Qualification
Required
Extensive knowledge of Office 365
Extensive knowledge of communication and information technologies
CompTIA A+ certification or ability to get certification within 6 months of hire
Ability to troubleshoot technology issues on a variety of platforms and devices
Ability to prioritize and organize multiple projects/tasks
Ability to work independently and organize workflow
Ability to communicate effectively in written and verbal formats
Ability to work with a variety of team members and clients
Ability to have professional interactions and maintain a professional appearance
Ability to work under pressure, maintain accuracy, and meet deadlines
Ability to maintain confidentiality
Ability to identify potential for back office efficiencies utilizing technology
Access to reliable transportation for regular participation in work
Ability to pass background check
Preferred
1 year of IT internal coordination preferred
Company
Easterseals Iowa
Easterseals Iowa provides exceptional services to ensure that all people with disabilities or special needs and their families have equal opportunities to live, learn, work and play in their communities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sherri Nielsen
President & CEO
Allison Piazza
Chief Development Officer
Company data provided by crunchbase