Omni Fort Worth Hotel · 23 hours ago
Front Desk Supervisor PM
Charlottesville, VA, US
Full-time
Onsite
Mid LevelOmni Fort Worth Hotel is a well-established hotel offering a range of services and amenities in the heart of Charlottesville. The Front Office Supervisor is responsible for overseeing the check-in and check-out process, ensuring a high standard of guest service and supporting the management of daily front desk operations.
Hospitality
Responsibilities
To be thoroughly acquainted with all check-in policies and procedures
To be experienced with various guest scenarios
To be familiar with all technical equipment related to the Front Desk
To be familiar with all hotel facilities and offerings
To understand the influence and importance of all departments on the Front Desk
Responsible for the training of new associates
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager
Understand and be able to perform rooms control duties
Broad knowledge of Epitome, Synergy and Vingcard systems
Familiar with all reservation special packages
Understand all radio codes and emergency procedures
Must have the ability to lead, motivate and develop others
Attain a high propensity for customer service
Previous cash handling experience
Ability to stand for prolonged periods of time
May require working overnight shift
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
MUST HAVE PREVIOUS HOTEL FRONT OFFICE EXPERIENCE
Must be available to work 2nd and 3rd shifts including nights, weekends and holidays
Qualification
Required
To be thoroughly acquainted with all check-in policies and procedures
To be experienced with various guest scenarios
To be familiar with all technical equipment related to the Front Desk
To be familiar with all hotel facilities and offerings
To understand the influence and importance of all departments on the Front Desk
Responsible for the training of new associates
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager
Understand and be able to perform rooms control duties
Broad knowledge of Epitome, Synergy and Vingcard systems
Familiar with all reservation special packages
Understand all radio codes and emergency procedures
Must have the ability to lead, motivate and develop others
Attain a high propensity for customer service
Previous cash handling experience
Ability to stand for prolonged periods of time
May require working overnight shift
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
MUST HAVE PREVIOUS HOTEL FRONT OFFICE EXPERIENCE
Must be available to work 2nd and 3rd shifts including nights, weekends and holidays
Benefits
Complete benefit package for all of our full-time associates
Company
Omni Fort Worth Hotel
As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase