Xerox · 15 hours ago
Service Delivery Manager
Greater Richmond Region
Full-time
Onsite
Senior LevelXerox Holdings Corporation is a leader in workplace technology solutions, providing essential services for over a century. They are seeking a Service Delivery Manager to oversee client relationships and manage the delivery of outsourcing services, ensuring customer satisfaction and operational excellence.
Digital MediaHardwareInformation TechnologyPrintingSoftware
Responsibilities
Responsible for delivery of service for a large, global and/or national client(s)
Provides a focus for client retention
Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Being able to evidence these savings across relevant client base
Provides leadership and support for new business opportunities. Takes an active role in bids and supports the transition and implementation of new business (including new service offerings)
Leads the activities of service delivery teams to ensure budgets are managed effectively and that opportunities for leveraging economies of scale across Xerox - and geographic boundaries - are maximized
Provides expert problem management support to the most difficult, high profile client issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
Takes a strategic perspective to anticipate future challenges within the industry and identifies the implications for service delivery, including likely future capability and resource requirements. Leads continuous improvement and innovation of service delivery processes and standards across the client / account base
Maximizes same account growth opportunities
Defines requirements for new services in line with company and Data Solutions strategy. Ensures such offerings are professionally introduced, accepted and delivered
Qualification
Required
In-depth knowledge of all Data Solutions Services offerings
Ability to apply industry and client specific insights to recommend appropriate solutions
Experience in managing client relationships and contract delivery
Leadership and direction for client enterprise
Experience in implementing national/global solutions
Ability to drive operational consistency and excellence across account locations
Experience in partnering with Sales for client/account transformation and growth strategy
Ability to drive client satisfaction and retention
Experience in managing annual post sale revenue/gross profit plan up to $5M
Direct people management experience
Ability to develop departmental plans including business, production and/or organizational priorities
Ability to interpret internal or external business issues and recommend solutions/best practices
Experience in managing budgets effectively
Expert problem management support for high profile client issues
Ability to conduct root-cause analysis and implement corrective action plans
Strategic perspective to anticipate future challenges within the industry
Ability to lead continuous improvement and innovation of service delivery processes and standards
Ability to define requirements for new services in line with company and Data Solutions strategy
Benefits
Full benefits from day one: medical, dental, vision, life insurance
Retirement savings with 401(k) match
Paid time off, holidays, and personal choice days
Work-life balance with a consistent weekday schedule
Company
Xerox
Xerox produces and supplies network printers, copiers, and fax machine equipment.
Founded in 1960
10001+ employees
H1B Sponsorship
Xerox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (10)
2022 (5)
2021 (10)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$28.5B2025-03-25Post Ipo Debt· $800M
2024-03-25Post Ipo Debt
2024-03-04Post Ipo Debt· $500M
Leadership Team
Steve Bandrowczak
Chief Executive Officer
Chuck Butler
CFO
Recent News
legacy.thefly.com
2026-01-22
MarketScreener
2025-12-16
Company data provided by crunchbase