Aventiv Technologies · 1 hour ago
Lead Field Service Specialist
United States
Full-time
Onsite
Senior Level
$32.04/hr - $35.61/hr
5+ years expAventiv Technologies is a company focused on providing innovative solutions in the telecommunications sector. The Lead Field Service Specialist oversees the installation, maintenance, and troubleshooting of products and services across correctional facilities nationwide, leading field teams and ensuring compliance with industry standards.
Information TechnologyMedia and EntertainmentSoftware
Responsibilities
Lead and execute installation, programming, and repair of telecommunications and networking hardware/software, including phones, kiosks, WAPs, tablets, and video terminals
Conduct and approve site surveys and BOM engineering; create and review technical diagrams
Perform quality assurance audits on internal and contractor installations to ensure compliance
Serve as team lead on multi-site deployments and complex service calls
Act as SME for field operations, supporting Field Service Managers in resolving escalated issues
Collect, analyze, and report operational data and performance metrics
Manage company assets including tools, vehicles, inventory, and laptops
Interface with internal departments, vendors, and contractors to troubleshoot and resolve issues
Train and mentor field service associates; provide technical guidance and product education
Travel extensively nationwide for installations and service calls, including long-term assignments
Ensure documentation accuracy and compliance with company policies
Solve problems independently, escalate when necessary, and contribute to continuous improvement
Create As-Built documentation and network designs for completed installations
Fill out Job Hazard Assessment (JHA) forms and conduct safety meetings to ensure compliance with safety protocols
Conduct team meetings and customer-facing meetings as required to coordinate project execution and resolve issues
Perform additional duties as assigned
Perform other related duties as assigned or required
Qualification
Required
Expert-level understanding of Securus and JPAY products, systems, and installation standards
Advanced skills in conduit installation, copper/fiber cabling, wireless networks, and configuration file management
Proven leadership and project management capabilities
Strong organizational, planning, and multitasking abilities
Excellent written, verbal, and interpersonal communication skills
Proficiency in Windows OS, VOIP, Adtran AOS, Cisco IOS, and wireless technologies
Ability to work independently in remote, high-pressure environments
Adaptability to change and commitment to continuous learning
Familiarity with Microsoft Office Suite, Visio, and Adobe tools
Valid driver's license with a clean driving record
Willingness to travel up to 100% and submit expense reports per company policy
Ability to manage complex tasks and lead teams under pressure
High school diploma or GED
Minimum 5 years of experience in telecom/networking installation, repair, or maintenance
At least 2 years in a leadership or advanced technician role (e.g., FST II or equivalent)
Ability to perform physical tasks including climbing, lifting (up to 50 lbs), kneeling, and working in confined spaces or extreme temperatures
Visual acuity including close vision, color perception, depth perception, and focus adjustment
Preferred
BICSI, Cisco (CCNA), Microsoft (A+, N+, MCSE), and Fiber certifications
Degree or certification in electronics/electrical or related field
Experience in blueprint reading and BOM review/editing
Confined Space Certification
Benefits
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits
Company
Aventiv Technologies
Aventiv is a diversified technology company that provides innovative solutions to customers in the corrections and government sectors.
1001-5000 employees
H1B Sponsorship
Aventiv Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (3)
2021 (8)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-28Debt Financing
Leadership Team
Stephanie Anderson
CHRO
Recent News
Company data provided by crunchbase