Xyant Services · 2 hours ago
Product Manager ICX (contact center operations)
San Jose, CA
Contract
Hybrid
Mid LevelXyant Services is seeking a hands-on Product Manager to enhance customer experience in contact center operations. The role involves collaboration across Business, IT, Engineering, and UX teams to drive improvements and manage incidents effectively.
Computer Software
Hiring Manager
Karthik J
Responsibilities
This role is for a hands-on Product Manager who will operate across Business, IT, Engineering, and UX teams to drive customer experience improvements in contact center operations (calls, chats, emails, or messages)
Incident Management and Service Management experience (Logging issues, Tracking incidents, Resolving and closing tickets)
Experience in Amazon Connect, Genesys, or LivePerson or similar
Qualification
Required
Hands-on Product Manager experience
Experience operating across Business, IT, Engineering, and UX teams
Experience in driving customer experience improvements in contact center operations (calls, chats, emails, or messages)
Incident Management and Service Management experience (Logging issues, Tracking incidents, Resolving and closing tickets)
Experience in Amazon Connect, Genesys, or LivePerson or similar
Company
Xyant Services
Xyant is an AI innovation lab and data engineering company developing secure, production-grade Generative and Agentic AI systems and AI-ready products tailored to regulated industries.
Founded in 1995
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Shalini Srinivasan
Chief Operating Officer
Company data provided by crunchbase