Red Cup IT · 15 hours ago
MSP Systems Engineer
United States
Full-time
Remote
Mid LevelRed Cup IT is looking for an MSP Systems Engineer who will be responsible for maintaining, supporting, and improving client IT environments across on-premises and cloud infrastructure. The role ensures high availability, security, and performance for multiple customers in a fast-paced managed services setting.
Cloud ComputingCloud ManagementCloud SecurityCyber SecurityEnterprise Resource Planning (ERP)Information TechnologyIT ManagementSales Automation
Responsibilities
Monitor, maintain, and administer client servers, workstations, and network devices (Windows Server, desktops, switches, firewalls, Wi‑Fi)
Respond to and resolve Level 2/3 support tickets and escalations
Plan, design, and implement infrastructure projects such as server builds, virtualization, cloud migrations, and security improvements
Manage Microsoft 365 and related cloud services (Exchange Online, Teams, SharePoint, Intune), including migrations and ongoing administration
Configure and support Active Directory, Group Policy, DNS, DHCP, VPN, and remote access solutions
Maintain backup and disaster recovery solutions, regularly verify backups, and participate in restoration testing
Ensure systems are patched, secure, and compliant with best practices and client policies
Document configurations, procedures, and project work; contribute to internal knowledge base
Collaborate with project managers, vendors, and internal teams; provide guidance to junior engineers as needed
Qualification
Required
Several years of experience in systems engineering or administration, ideally in an MSP or multi‑client environment
Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365
Experience with virtualization platforms (VMware vSphere/ESXi, Hyper‑V)
Solid understanding of networking fundamentals: VLANs, VPNs, routing, switches, and firewalls
Familiarity with backup/DR tools and RMM/PSA platforms (e.g., Datto, Veeam, ConnectWise, Autotask)
Strong troubleshooting, documentation, and customer service skills, with the ability to manage multiple client environments at once
Preferred
Scripting/automation experience (PowerShell)
Exposure to Azure AD, Azure IaaS, and security best practices (MFA, endpoint protection)
Relevant certifications (e.g., Microsoft, VMware, Cisco, security)
Company
Red Cup IT
Red Cup IT is an enterprise-grade Cybersecurity & IT firm that provides MSP, MSSP, Project Delivery, and Skill Augmentation solutions.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dan Le
Founder and CEO
Company data provided by crunchbase