Zimmermann · 7 hours ago
Client Services Advisor, NYHO
New York, NY
Full-time
Onsite
New Grad, Entry LevelZimmermann is a luxury fashion brand seeking a Full-Time Client Services Advisor to join their Client Services team in New York. The role focuses on providing exceptional client service across various channels, building client relations, and achieving personal sales and performance targets.
ApparelFashionHospitalityHotelManufacturingRetailShippingShoppingTravel Accommodations
Hiring Manager
Bronwyn Sherratt
Responsibilities
To provide exceptional client service via all available channels
To achieve a high level of service satisfaction for online, wholesale, and in-store clients
To build client relations, harness client loyalty and generate a strong client database
Effective use of client communication platforms (Zendesk, Inside) to better service Zimmermann clientele
Client service responses that are in accordance with Zimmermann core values – with particular focus on product knowledge, brand vision, and empathy
Strive to provide a seamless omnichannel experience, with an ‘above & beyond’ mentality
Consistently look to improve client experience and report suggested improvements to senior management
Achieve personal sales and performance targets
Aim to ‘surprise & delight’ clients at every interaction with a focus on genuine quality as well as efficiency
Contribute to management assigned projects aimed at elevating the overall Zimmermann client & team experience
To create an enjoyable working environment which promotes passion, focus, empathy, and discipline
To ensure that administration, data entry and filing is carried out accurately and efficiently in line with Zimmermann’s Policies and Procedures
Participating in the development of a safe and healthy workplace
Complying with instructions given for your own health & safety and that of others, in adhering to safe work procedures
Co-operating with management in its fulfilment of its legislative obligations
Taking reasonable care to ensure your own health and safety and that of others
Reporting any injury, hazard, or illness immediately, where practical to Human Resources or a supervisor
Not placing others at risk by any act or omission
Not willfully or recklessly interfering with safety equipment
1 hour response time to client emails during business hours
30 second response time to live chat enquiries & 20 second response time to phone calls
Sales budgets, compliments targets, and KPIs are met without exceptions
No 'Client Service' client complaints
Zimmermann’s policies and procedures are adhered to
All client interactions are approached with a focus on quality in addition to efficiency
Qualification
Required
Previous client service experience and rapport building evidence
Excellent phone manner
Excellent written English and communication skills; Bilingual language is an advantage
Computer literacy with particular use of Microsoft Office, Internet, Apparel21, Zendesk, Inside Chat, and Magento
Reliability and punctuality
High attention to detail
Ability to multitask under pressure
On Site (Based in our New York City Head Office)
Benefits
Bespoke career development plans and access to strong mentors and industry leaders.
Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally.
Competitive package and team member discount
Be part of a responsible fashion house with a focus in leading in sustainability
Company
Zimmermann
Zimmermann is an Australian brand that manufactures and sells ready-to-wear, swim and resort and accessories.
Founded in 1991
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-08-08Acquired
2016-03-04Private Equity
Recent News
2025-10-06
Startup Daily
2025-07-24
Company data provided by crunchbase