Randstad USA · 20 hours ago
Enterprise Desktop Support Technician II (No C2C/No Sponsorship/No 1099)
Indianapolis, IN
Contract
Onsite
Mid Level
$35/hr - $40/hr
3+ years expRandstad USA is seeking a skilled and experienced Level 2 Enterprise Desktop Support Technician to join their team in Indianapolis. This role will provide advanced technical support to employees, focusing on complex desktops, application, and network issues within an enterprise environment.
ConsultingHuman ResourcesInformation TechnologyRecruiting
No H1B
Responsibilities
Provide Level 2 technical support for complex hardware and software issues, including advanced troubleshooting of Windows and macOS operating systems
Diagnose and resolve issues related to enterprise applications, including Microsoft Office 365, specialized software, and custom applications
Manage and troubleshoot virtual desktop infrastructure (VDI) environments
Perform advanced printer and peripheral troubleshooting
Participate in the deployment and management of enterprise-level software and hardware
Administer and troubleshoot Active Directory user accounts, group policies, and security permissions
Assist with the management of endpoint security solutions, including antivirus, anti-malware, and patch management
Troubleshoot and support VoIP systems
Provide advanced network troubleshooting for LAN, WAN, and Wi-Fi connectivity issues
Assist with the configuration and maintenance of network devices, including routers, switches, and firewalls
Troubleshoot VPN and remote access issues
Serve as an escalation point for the help desk, handling complex and escalated support tickets
Document all support activities and resolutions in the ServiceNow ticketing system, ensuring accurate and detailed records
Identify and resolve recurring issues, contributing to problem management efforts
Create and maintain technical documentation and knowledge base articles
Participate in IT projects, including software deployments, hardware upgrades, and system migrations
Provide technical support for meetings and presentations, including audio-visual equipment setup and troubleshooting
Adhere to all V2X security policies and procedures
Assist with security audits and compliance initiatives
Qualification
Required
Experience within the Microsoft 365 environment
Familiarity with ServiceNow (SNOW) application
Asset / Device / Inventory Management
Support of Desktop Deployments
Experience with Virtual Desktop Infrastructure (VDI), i.e. VMware, Horizon, Citrix
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
3+ years of experience in an enterprise desktop support role, with a focus on Level 2 support
Advanced knowledge of Windows and macOS operating systems
Strong experience with Active Directory, group policies, and user account management
Experience with enterprise application support and troubleshooting
Strong understanding of networking concepts and troubleshooting
Experience with help desk ticketing systems and incident management
Excellent problem-solving and analytical skills
Strong communication and customer service skills
Preferred
A+ / Network + / Security + certifications preferred
Experience with VDI environments (e.g., VMware Horizon, Citrix)
Experience with endpoint management tools (e.g., SCCM, Intune)
Experience with cloud-based services (e.g., Microsoft 365, Azure)
Experience with VoIP systems (e.g., Cisco, Avaya)
Experience working within a government contracting environment
Security+ certification
Company
Randstad USA
Randstad US is a wholly owned subsidiary of Randstad Holding nv, a global provider of human resources solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lindsay Bennett
Executive Business Partner to CEO, North America
Traci Fiatte
CEO, Professional and Commercial Staffing
Recent News
2025-02-18
PR Newswire
2025-02-06
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