Homesteaders Life Company · 1 hour ago
Claims Care Representative
West Des Moines, IA
Full-time
Hybrid
New Grad, Entry LevelHomesteaders Life Company is a national leader providing products and services to help people design a better farewell. As a Claims Care Representative, you will support policyholders and beneficiaries throughout the claims process, ensuring a smooth customer experience while adhering to privacy regulations.
ConsultingFinancial ServicesInsurance
No H1B
Hiring Manager
Serena Ibsais
Responsibilities
Accepts and processes inbound, and outbound calls, emails, and other communications related to life insurance claims inquiries
Assist customers in completing claims forms, gathering necessary documentation, and submitting claims for processing. Updates and maintains customer records and data in the system
Review, verify, and process claim submissions by company policies and legal requirement
Approve and process EFT claim payments or may authorize claim payment by draft for claims submitted via phone, fax or internet
Collaborate with internal departments such as underwriting, legal, and compliance to ensure complex claims are handled efficiently
Meet or exceed performance targets related to claim resolution time, accuracy, and customer satisfaction
Qualification
Required
Equivalent to high school degree
Prior experience in customer service, claims processing, or a related field, ideally within the insurance industry
Strong communication and interpersonal skills, with the ability to explain complex information clearly and empathetically
Attention to detail and accuracy in reviewing claims documents and processing information
Problem-solving skills and the ability to handle difficult conversations with professionalism
Proficiency in using CRM systems, claims management software, and other relevant tools
Benefits
Annual profit sharing
401(k) with company match with discretionary contribution
Company-sponsored group medical and dental insurance
Company-paid life insurance
Company-paid long-term disability
Hybrid work environment
Paid holidays
Generous vacation time and sick leave
Paid parental leave
Casual dress year-round
Professional membership and licensing dues reimbursement
Tuition reimbursement
Volunteer Time Off (VTO)
Company
Homesteaders Life Company
Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader in providing products and services to help people design a better farewell.
Founded in 1906
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Lang
Former COO, CEO and now Member of the Board of Directors
Steve Pick
Executive Vice President- Chief Financial Officer
Company data provided by crunchbase