TrueTandem · 2 hours ago
Microsoft M365 Tier 1 Helpdesk Support Engineer
United States
Full-time
Remote
New Grad, Entry Level
0+ years expTrueTandem is a trusted information technology solutions provider committed to the success of customers, communities, and employees. The Microsoft Tier 1 Help Desk Support Engineer will provide Microsoft 365 support to users experiencing technical difficulties, collaborating with them to diagnose problems and escalate issues as necessary.
Business IntelligenceCloud ComputingComputer
No H1B
U.S. Citizen Only
Responsibilities
Serve as the first point of contact via phone, chat, email, and ticketing system
Create, categorize, prioritize, and update tickets; document resolution steps and user impact
Meet or exceed SLAs for response, resolution, and customer satisfaction
Assist with Exchange Online (mailbox access, Outlook profile issues, mail flow basics)
Support Teams (sign-in, meetings, calling/voice basics, device/peripheral issues)
Support SharePoint Online/OneDrive (sync issues, permissions basics, access requests)
Help with Microsoft 365 Apps (installation, activation, updates, and basic troubleshooting)
Perform user onboarding/offboarding tasks (e.g., license assignment, group membership)
Support password resets and MFA-related issues; follow access control procedures
Understand basic Entra ID (Azure AD) concepts (users, groups, conditional access awareness)
Qualification
Required
US Citizen and active Public Trust
Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, or related field
0-2 years of related IT experience in IT help desk, desktop support, or customer support role troubleshooting M365 or Azure environments highly preferred
Working knowledge of Microsoft 365 fundamentals (Outlook/Exchange Online, Teams, SharePoint/OneDrive, Microsoft 365 Apps)
Basic understanding of identity (password resets, MFA, groups, role-based access)
Strong customer service mindset; clear verbal/written communication
Ability to triage, document steps, follow runbooks, and escalate appropriately
Organized, dependable, and comfortable working in a fast-paced environment
Preferred
Microsoft: MS-900 (M365 Fundamentals) or AZ-900 (Azure Fundamentals)
Experience supporting FedRAMP/GCCH/Microsoft 365 Government environments
Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights
Excellent communication and collaboration skills with the ability to interact effectively with cross-functional teams and convey complex data insights
Company
TrueTandem
TrueTandem is a consulting company focused on the rapid implementation and acceptance of Microsoft technologies and solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase