Golden West Technologies · 4 hours ago
Technology Solutions Specialist
Rapid City, SD
Full-time
Onsite
Entry, Mid Level
2+ years expGolden West is a company focused on providing tailored technology solutions to its customers. The Technology Solutions Specialist serves as a subject matter expert, advising clients on suitable solutions and supporting the activation of ordered services to ensure a seamless transition from sales to implementation.
CRMInformation TechnologyTelecommunications
Responsibilities
Develop an in-depth understanding of product portfolios tailored to specific markets, applications, and/or custom types
Provide tailored product recommendations and solutions based on customer needs
Conduct product demonstrations and articulate the value proposition of solutions
Prepare and deliver accurate and compelling sales quotes, sales designs, and sales orders for review with customers
Support all activities required to successfully activate ordered services, including provisioning, project coordination, and logistical support for installation
Work closely with clients and internal stakeholders to address any service activation challenges and ensure client satisfaction
Build and maintain strong relationships with customers, acting as a trusted advisor
Provide pre-sales technical assistance and product education to potential clients
Collaborate with the sales team(s) to support the sales cycle, from lead qualification to deal closure. Identify upsell and cross-sell opportunities within the existing customer base
Conduct training sessions for internal sales teams to enhance their understanding of product-specific features and benefits
Stay updated on product updates and communicate relevant information to internal stakeholders
Collaborates with technical and engineering teams to design customized services that meet the business needs of customers
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and/or participating in professional societies
Performs all other related duties as assigned by Management
Qualification
Required
Experience in a sales or product specialist role, preferably in the Business Technology sector
Working knowledge of product specialization and product value consultative sales
Experience working in product sales through direct customer interaction
Ability to recommend changes in products, services, and policies by evaluating results and competitive developments
Knowledge of Company policies and procedures
Strong understanding of technology market dynamics, challenges, and opportunities
Excellent communication and presentation skills
Ability to build and maintain strong client relationships
Technical proficiency and the ability to convey complex concepts in a simple and understandable manner
Results-oriented with a track record of meeting or exceeding sales targets
Skilled at contacting customers following sales to ensure ongoing customer satisfaction and resolve any complaints
Skilled in operating various office equipment such as personal computers, various software programs, and telephone systems
Must be organized with attention to detail
Strong problem-solving skills
Ability to identify trends in customer satisfaction or dissatisfaction
Ability to manage time effectively and meet goals and due dates
Ability to always present a professional image to customers and vendors
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to work independently and adapt in a rapidly changing technical environment
Ability to effectively function as a team player and to project a positive attitude
Provide exceptional customer service to internal and external customers
Minimum of two years experience and/or equivalent training in product sales, product development/delivery, or product engineering
Bachelor's degree in Technology/Engineering, Business, Marketing/Sales, Business Development; or Associate's degree in Technology/Engineering, Business, Marketing/Sales, Business Development plus five years in product sales, product development/delivery, or product engineering
Must have, or be able to obtain, and maintain a valid South Dakota driver's license, have an excellent driving record, and be insurable under the Company's insurance policy
Company
Golden West Technologies
Golden West Technologies is an information technology company offering network operations and call center solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Eisenbraun
vCIO, previously Senior Account Executive
Company data provided by crunchbase