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Clear Edge Filtration · 2 days ago

IT Support Tech

positionBreckenridge, TX, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Filtration Group is a global leader in the filtration industry, and they are seeking a part-time IT Support Technician to provide on-site desktop and basic infrastructure support in Breckenridge, TX. This role focuses on resolving escalated tickets that require hands-on troubleshooting and coordination with a remote helpdesk, making it ideal for someone starting their IT career.

ComputerManufacturing
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H1B Sponsor Likelynote

Responsibilities

Respond to escalated IT tickets from a third-party remote helpdesk during scheduled on-site days
Provide hands-on troubleshooting for desktops, laptops, monitors, printers, and peripherals
Assist users with basic software issues (Windows OS, Microsoft 365, browsers, standard business applications)
Perform workstation setup, moves, adds, and changes for new hires and existing staff
Serve as the on-site point of contact for the remote helpdesk and IT leadership
Perform tasks that cannot be completed remotely, including hardware swaps, cable checks, and power resets
Document findings and resolutions clearly in the ticketing system
Escalate unresolved or complex issues to the appropriate IT team or vendor
Image and deploy PCs and laptops according to company standards
Replace common hardware components (keyboards, mice, monitors, docks)
Assist with IT asset inventory tracking and equipment organization
Coordinate warranty repairs and vendor service calls as needed
Perform basic network troubleshooting (checking cables, switch ports, and Wi-Fi connectivity)
Assist with printer, copier, and scanner issues
Support basic conference room and A/V setups

Qualification

Windows OSMicrosoft 365Customer serviceIT ticketing systemsNetworking fundamentalsDocumented proceduresBasic troubleshootingCommunication skillsIndependent work

Required

High school diploma or GED
Basic understanding of Windows-based computers and common office software
Strong customer service and communication skills
Ability to work independently on-site with guidance from a remote helpdesk
Comfortable following documented procedures and escalation paths
Reliable transportation to the Breckenridge location

Preferred

Prior helpdesk, desktop support, or technical internship experience
Familiarity with IT ticketing systems
Basic knowledge of networking fundamentals
CompTIA A+ or similar entry-level certification

Company

Clear Edge Filtration

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Clear Edge, a part of the Filtration Group family, is making an impact around the world.
dateFounded in 1829
location
Geldern, Nordrhein-Westfalen, DEU
people-size501-1000 employees
web-link
https://www.clear-edge.com/

H1B Sponsorship

Clear Edge Filtration has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
2016-05-13Acquired

Recent News

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Company data provided by crunchbase