MEDvidi · 18 hours ago
RN QA Manager 2
United States
Full-time
Remote
Senior Level
5+ years expMEDvidi is a fast scaling online mental healthcare provider, and they are seeking an RN Quality Assurance Manager to lead the development and execution of their clinical quality assurance program. This role involves ensuring best-in-class provider documentation, regulatory compliance, and patient safety across all service lines, along with overseeing chart reviews and clinical process improvements.
Health CareMedicalMental HealthTelehealthTherapeutics
Responsibilities
Conduct staged chart audits for new providers:
100% of charts in Month 1
50% in Month 2
25% in Month 3
Deliver timely, constructive feedback to providers in coordination with medical and operations leadership
Identify documentation gaps, compliance concerns, or patient safety issues early in onboarding
Lead and continuously optimize the peer review process using a standardized QA rubric
Ensure QA audits prioritize:
New provider post-transition reviews
Charts flagged through patient complaints or risk concerns
State-mandated physician supervision requirements
Partner with Engineering team on integration and validation of AI-assisted chart review tools
Enter audit results into shared QA dashboards to ensure transparency across teams
Monitor provider-specific trends, highlight high-performing behaviors, and flag at-risk patterns
Generate monthly QA reports for:
Medical Operations (detailed findings)
Executive Leadership (summarized trends and action plans)
Collaborate cross-functionally with onboarding, medical leadership, operations leadership, and patient experience teams to support provider performance
Assist in refining QA rubrics, SOPs, and documentation standards to align with clinical best practices
Lead QA training initiatives addressing common deficiencies and elevating clinical quality
Participate in clinical operations and QA-focused meetings; document and maintain meeting outputs
Provide direct supervision, mentorship, and performance feedback to QA team members
Delegate audit and reporting responsibilities appropriately based on skill level, workload, and clinical context
Ensure team members adhere to quality benchmarks and documentation standards
Promote a culture of accountability, transparency, and continuous improvement within the QA team
Facilitate team check-ins, 1:1s, and support professional development aligned with organizational goals
New provider audit completion: 100% within onboarding windows
QA rubric compliance across reviewers: >95%
Chart quality improvement (month-over-month): demonstrable upward trend
Monthly reporting delivery: 100% on-time submission
Qualification
Required
Active RN license required (multi-state licensure preferred)
5+ years of clinical experience, with at least 2 years in a quality assurance, chart review, or clinical compliance role
Strong knowledge of documentation standards, regulatory compliance (e.g., state telehealth mandates, HIPAA), and clinical protocols
High attention to detail, critical thinking, and ability to synthesize data into actionable insights
Strong interpersonal and communication skills; ability to coach and influence providers constructively
Preferred
Experience in behavioral health, telehealth, or ambulatory care preferred
Familiarity with telehealth platforms and asynchronous care models
Experience managing QA teams or peer review programs
Proficiency in using QA tracking tools, dashboards, and collaborative work platforms
Understanding of AI-assisted documentation review tools or willingness to learn
Benefits
Fully remote work with flexible hours
Competitive compensation and benefits
Opportunity to innovate and grow within a dynamic organization
Company
MEDvidi
MEDvidi is an online center for mental health care dedicated to improving access to psychiatric treatment in the US
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$2.8M2022-09-26Seed· $2.8M
Leadership Team
Alex Kulitski
Co-Founder
Vasili Razhnou
Founder
Company data provided by crunchbase