Child and Family Services of Erie County, Inc. · 6 hours ago
Program Assistant- Youth ACT
Buffalo, NY
Full-time
Onsite
Entry Level
$19.25/hr - $22/hr
2+ years expChild and Family Services of Erie County, Inc. is seeking a driven and detail-oriented Program Assistant to support their Youth ACT Team in delivering community-based mental health services to youth and their families. The role involves customer service, clerical support, and maintaining accurate records while engaging with clients and staff in a compassionate manner.
Child CareHealth CareNon Profit
Responsibilities
Complete administrative duties, following standard customer services protocol; demonstrate sensitivity to client trauma history, mental health issues, cultural barriers & socio-economic challenges
Participate in the phone queue as assigned, answering the telephone in a professional manner, resolving or routing the phone call appropriately
Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions
Participate and contribute to program Quality Improvement process
Promote the department, as needed
Complies with all agency policies and procedures
Handle all duties that are necessary from the clinical staff and in regards to their client roster. These duties include: mail distribution, faxing, case filing, opening and closing records, assisting staff with problems they experience while using the computer system, etc
Be proficient in use of electronic record system
Monitor client data and insurance information and follow up on coverage ineligibilities and problems
Record and manage all Medical Record Requests coming into the agency per agency policy
Qualification
Required
Must have a flexible schedule, including morning and evening availability
At least two years of office experience, preferably in the human services field
Strong computer skills; technical testing will be required during the interview process
Excellent interpersonal skills, including written and oral communication
Preferred
Associate's degree in business, education, or related field preferred
Experience interacting with children & adults with mental illness preferred
Benefits
Paid Time Off (PTO), paid holidays and bereavement time
Employer Paid Life Insurance
Medical insurance options
Dental insurance options
Vision insurance options
Wellness Program and Incentives
Health Savings Account (HSA)
Healthcare Flexible Spending Account (FSA)
Dependent Care FSA Retirement
Employee Referral Bonus
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
403(b) Right Away and Employer-Contributions
Company
Child and Family Services of Erie County, Inc.
Supporting people with client-centered services that focus on family stability, education, mental health, and personal well-being.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth McPartland
President & CEO
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