Environmental Pest Management Commercial Division · 20 hours ago
Account Manager
Columbus, OH
Full-time
Onsite
Entry, Mid Level
$65K/yr - $85K/yr
2+ years expEnvironmental Pest Management (EPM) provides pest management solutions for various properties and has been recognized as a Best Place to Work for four consecutive years. The Account Manager is responsible for managing an assigned book of business, ensuring account health, and guiding customers toward effective pest management solutions while maintaining strong professional relationships.
CommercialCustomer ServiceResidentialService Industry
Responsibilities
Own and manage an assigned book of business with full accountability for account health, retention, and growth
Serve as the primary point of contact for assigned customer accounts
Build strong, professional relationships with property managers and decision-makers
Maintain a clear understanding of customer properties, service scope, and pest pressures
Act as the steward of the customer partnership, ensuring expectations, commitments, and service standards are consistently upheld
Represent the company with professionalism, credibility, and sound judgment in all customer interactions
Proactively monitor account activity to identify risks related to service consistency, access, preparation, compliance, or recurring pest issues
Identify pest risks, service gaps, and emerging issues across the assigned book of business
Address customer questions, concerns, or escalations with a solutions-oriented approach
Generate leads by recognizing when additional services or adjustments are needed
Educate customers on pest concerns and preventative strategies
Guide customers through appropriate service solutions in a consultative manner
Ensure services are maintained in accordance with contracted scope, agreed service schedules, and compliance requirements
Proactively identify risks to service continuity and coordinate resolution efforts
Partner with Field Services and Operations teams to support proper service delivery
Address customer questions or concerns and follow through to resolution
Communicate updates, findings, and recommendations clearly and professionally to customers and internal stakeholders
Partner with internal teams to convert identified needs into scheduled services
Track account activity, service recommendations, and opportunities using internal systems
Share recurring trends, account insights, and systemic challenges to support continuous improvement
Maintain accurate, timely documentation that supports service continuity, visibility, and decision-making
Operate with a solutions-oriented, long-term mindset
Communicate with clarity, professionalism, and accountability
Represent the company’s service standards and values in all customer interactions
Qualification
Required
2+ years of experience in account management, inside sales, or customer success
Experience managing an assigned book of business and serving as the primary point of contact for customer accounts
Strong communication, organization, and problem-solving skills
Ability to manage multiple accounts and priorities simultaneously
Experience collaborating cross-functionally with operations or field teams
Preferred
Experience in a service-based or operationally complex environment strongly preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Environmental Pest Management Commercial Division
Environmental Pest Management has been serving property management, commercial and residential clients with the highest quality and most effective pest control services since 2003.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Karen Carpenter
Chief Operations Officer
Company data provided by crunchbase