TGW Logistics · 1 day ago
Site Engineering Manager
aurora, IL
Full-time
Onsite
Mid, Senior LevelTGW Logistics is a company that provides automation support and ongoing onsite services. The Site Engineering Manager is responsible for managing material handling systems at customer sites, supervising a team of automation technicians, and ensuring effective communication and service delivery between TGW and the customer.
LogisticsSupply Chain ManagementWarehouse Automation
Responsibilities
Serve as liaison between the customer facility and broader TGW Lifetime Services team. Attend regular customer meetings, provide updates on onsite activities, and ensure adherence to contractual obligations, such as performance clauses and staffing requirements
Develop rapport with customer operational staff at all levels. Work closely with customer to identify system improvement opportunities proactively
Coordinate all maintenance activities, including the Planned Preventative Maintenance (PPM) schedule and rapid-response troubleshooting and repair of the automated equipment. Provide hands-on electrical, mechanical, and software technical support to assist with resolution of complex issues
Drive incident management efforts. Ensure timely resolution of all issues and lead related root-cause analysis activities
Oversee TGW personnel onsite; participate in recruitment and onboarding processes, manage employee performance, training, and development, and complete administrative tasks such as timecard approval, responding to time-off requests, scheduling, etc
Manage budget requirements for onsite support
Ensure compliance with all health and safety guidelines, requirements, procedures, and regulations. Serve as onsite lead in all safety investigations, and implement corrective actions as required
Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues, and lessons learned
Perform other duties as assigned
Qualification
Required
Associate degree or Technical Certificate required, or equivalent work experience
Demonstrated experience supervising a maintenance team in a factory or warehouse environment with automation equipment
Proven leadership ability, people and performance management skills, and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution techniques
Several years' experience in mechatronic troubleshooting and repair with material handling conveyor, AS/RS, and shuttle experience
Strong proficiency in CMMS systems
Excellent communication skills and customer service skills
Strong proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, etc)
Ability to stand and walk around industrial and/or warehouse environment for prolonged periods of time
Ability to lift up to 50 pounds at a time
Ability to operate computers, tablets, phones, and other electronic devices
Visual and auditory abilities to work safely with and around moving and/or motorized equipment, machinery, parts, and electricity that require safety protocols
Ability to move and use muscles for extended periods of time without fatigue
Ability to climb ladders, bend, or crawl into awkward spaces
Ability to communicate regularly with others verbally and in writing
Ability to tolerate exposure to job site temperature fluctuations due to seasonal weather in geographic region
Preferred
Bachelor's degree in engineering or equivalent experience preferred
Experience with PLC troubleshooting and use of programming, diagnostic, and troubleshooting tools preferred
Company
TGW Logistics
TGW Logistics is a foundation-owned company headquartered in Austria and a global leader in warehouse automation and warehouse logistics.
Founded in 1969
1001-5000 employees
H1B Sponsorship
TGW Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (2)
2021 (8)
2020 (3)
Funding
Current Stage
Late StageRecent News
InternetRetailing
2025-08-21
Company data provided by crunchbase