ConsultNet Technology Services and Solutions · 9 hours ago
Service Desk Analyst
Jacksonville, FL
Full-time
Hybrid
Entry, Mid Level
$21/hr - $21/hr
1+ years expConsultNet Technology Services and Solutions is seeking a Service Desk Analyst to provide high-quality technical support to internal employees across the organization. This role serves as the first point of contact for IT-related issues and requests, ensuring timely resolution while delivering excellent customer service.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Serve as the first-level point of contact for IT support via phone, email, chat, and ServiceNow
Log, track, prioritize, and resolve incidents and service requests using ServiceNow
Troubleshoot hardware, software, network, and application issues for end users
Escalate complex or unresolved issues to appropriate Tier 2/3 support teams
Follow ITIL-based processes and Service Level Agreements (SLAs)
Provide clear and professional communication to users regarding issue status and resolution
Perform user account administration (password resets, access requests, MFA support, etc.)
Support Windows-based environments, Microsoft 365, VPNs, printers, and standard enterprise applications
Understand the importance of and maintain accurate documentation and contribute to knowledge base articles
Ensure compliance with VyStar Credit Union security policies and regulatory requirements
Qualification
Required
1–3+ years of experience in a Service Desk, Help Desk, or Technical Support role
Hands-on experience using ServiceNow or similar ITSM tools
Strong troubleshooting skills across desktops, laptops, and common business applications
Familiarity with Windows OS, Active Directory, Citrix, and Microsoft 365
Excellent customer service and communication skills
Ability to multitask, prioritize, and work effectively in a team environment
Preferred
Experience supporting financial services or regulated environments
ITIL Foundation certification or ITIL-based working knowledge
Experience with remote support tools and VPN troubleshooting
Knowledge of endpoint management and basic networking concepts
Company
ConsultNet Technology Services and Solutions
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models.
201-500 employees
H1B Sponsorship
ConsultNet Technology Services and Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (7)
2022 (6)
2021 (6)
2020 (9)
Funding
Current Stage
Growth StageLeadership Team
Marnie Nuttall
Chief Financial Officer
Company data provided by crunchbase