Midnight Oil · 9 hours ago
Senior Manager, Sales Operations
Charlotte,NC,US
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expMidnight Oil is a leading company in visual communications, dedicated to delivering high-quality marketing solutions. The Senior Manager, Sales Operations, will lead internal and client-facing teams to enhance customer interactions and ensure the timely completion of projects while collaborating with various departments to improve operational efficiency.
AdvertisingCreative AgencyMarketing
Responsibilities
Leads account management teams to complete assigned customer projects on time, to specifications, and with accuracy and efficiency
Provide resource support and demand planning in alignment with sales forecast and AOP for current and future client work
Collaborate with peers and departments to build workflows and standard operating procedures to manage programs effectively and efficiently
Work with peers and departments to meet customer expectations, while seeking to improve quality and performance
Establish best practice strategies to drive consistencies/efficiency across teams when applicable
Ensure customer complaints, internal nonconformities, staffing problems, and other issues that may interfere with efficient account management operations are resolved in a timely manner with a focus on root cause and preventative measures
Ensure Account Management teams are entering all necessary billing information within timely manner of project completion
Schedules and leads regular departmental meetings to discuss projects and priorities for team members
Recruits, interviews, hires, and trains new staff in the department
Ensure ISO conformance amongst teams and department
Partner regularly with Sales Executives and Senior Leadership to ensure necessary customer support and service requirements are met
Participate in strategic planning and execution for sales initiatives for customer account plans
Aid team in any efforts needed to implement customer work as a player/coach
Work effectively with others to provide constructive, supportive feedback to employees
Supervises a series of teams of Account Managers
Review and update Account Management procedures as needed
Leads, coaches, and mentors team members as needed
Provides technical guidance to employees, colleagues, and/or customers
Qualification
Required
Bachelor's degree, or associate's degree plus four years related experience, or equivalent combination of education and experience
8+ years' account management experience
5+ years of experience using an ERP system
Proficient in Microsoft Office products, Word, PowerPoint, Outlook and Excel
Strong verbal, listening and written skills
Demonstrated ability to manage complex customer environments and projects
Knowledge of conventional press (applications, imposition, substrates, ink, estimating); print production (press, bindery, hand labor); digital small and grand format (applications, substrates, ink, estimating)
Understanding of fulfillment technology and distribution methods (FedEx, UPS, USPS)
Preferred
Bachelor's degree
4+ years of leadership experience
10+ years of high value (2M+) account management experience
2+ years of graphics processes and ability to analyze, problem solve, make decisions, schedule, source
Benefits
Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with match
Life insurance
Other voluntary supplemental insurance coverages
Tuition assistance
Caregiver leave
Adoption assistance
Employer/partner discounts
Company
Midnight Oil
Midnight Oil is a marketing agency that provides go-to-market, brand strategy, print production, structural design, and audience insight.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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