Vertech · 2 hours ago
Application Support Engineer
United States
Full-time
Remote
Senior Level
6+ years expVertech is a leader in industrial automation solutions, and they are seeking an Application Support Engineer to join their new 24/7 support team. The role involves providing remote troubleshooting support for automation systems, diagnosing issues, and ensuring production continuity for clients across various industries.
Oil and Gas
No H1B
Responsibilities
Provide remote troubleshooting support for SCADA, PLC, Ignition, and related automation systems
Monitor alarms and system health for client infrastructure across solar, manufacturing, and industrial environments
Respond to and resolve ticketed support requests within defined SLAs
Participate in a rotational on-call schedule for after-hours, weekend, and holiday coverage
Troubleshoot and modify Allen Bradley PLC programs to resolve client issues
Document all actions in the ticketing system and maintain detailed records of incidents and solutions
Perform root cause analysis and escalate critical issues as needed
Collaborate with project and development teams to implement system improvements based on support findings
Qualification
Required
6+ years of experience in industrial automation, controls engineering, or technical support
Strong PLC programming experience required, Allen Bradley strongly preferred (RSLogix 500/5000, Studio 5000)
Hands-on experience with SCADA platforms
Background in onsite commissioning and troubleshooting of control systems
Familiarity with industrial protocols like Modbus, OPC UA, EtherNet/IP
Working knowledge of networking fundamentals and secure remote connectivity
Strong analytical and troubleshooting skills with a methodical approach to problem-solving
Clear and professional client communication skills
Experience working in or supporting a 24/7 operations environment
Must be authorized to work in the United States, this position is not eligible for visa sponsorship
Reliable home office setup with high-speed internet
Preferred
Hands-on experience with SCADA platforms (Ignition experience preferred, we can train)
Experience with Ignition by Inductive Automation (Vision, Perspective, Tag Historian)
Solar energy industry experience
Additional PLC platforms: Siemens, Modicon, GE
SQL database experience
Prior experience on a dedicated 24/7 support team
Benefits
Competitive compensation including bonus plan
No more than a 4 week waiting period on all benefits including the 401k
A really rad Christmas Party each year
A path for growth, a great culture, PTO, AND MORE!
Company
Vertech
Vertech is an inspection and specialist implementation provider using alternative access to underpin our services.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Google Patent
2024-11-30
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