ADLINK Technology · 16 hours ago
Your Future Begins Here!Account Manager Specialist
San Jose, CA
Full-time
Onsite
Mid Level
$82K/yr - $105K/yr
3+ years expADLINK Technology is a leading-edge computing company and a technology-leading platform provider in the embedded computing industry. The Account Management Specialist will manage order to delivery processes, customer set-up, and contract reviews, while supporting sales procedures and ensuring timely product fulfillment.
Artificial Intelligence (AI)Big DataCloud ComputingHardwareManufacturing
Responsibilities
Highly detailed oriented, thrives in fast paced environment, and can independently manage complex orders scenarios while maintaining clear communication across stakeholders
Able to work independently and build strong relationship within internal and external customers. Support sustain and grow existing accounts for assigned region, enabling sales to focus on pursuit of new account opportunities, provide support with outbound sales activities and account management for sustainment and growth
Review purchase orders, ensure all requirements are met prior processing an order. Create and maintain customer master and generate CPQ
Coordinate with other departments regarding order status, shipping dates, prices, product availability and customer credit status
Review customer product specification and provide feedback and recommendation of product
Customer backlog and forecast management. From the customer forecast derives and provides purchasing with demand planning recommendations to meet customer expected demand
Support and maintain customer consignment program activities
Plan and implement projects that support the sales organization
Provide support and follow up for sales organization with program registration management and conflict resolution
Work on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors
Exercise judgment within defined procedures and practices to determine appropriate action
Review and approve applicable department order entries and drop ship documents
Contract Management – Coordination with internal contract management specialist and ensures that terms of the contract are met and followed
Qualification
Required
BA/BS is a plus or equivalent training/experience
Minimum of 3-5 years' customer support experience in the same or related field
Direct, OEM or channel sales experience with CPU component hardware, systems level products or system software licensing desirable
Proficiency in MS Suite, strong with Excel
Experience with hardware manufacturing systems including importance of accurate forecasting and resource management
Self-motivated, problem solver and team player
Strong Analytical skills
Ability to communicate effectively both verbal and written
Ability to multi-task, prioritize and manage time effectively
Strong phone contact handling skills and active listening
Strong interpersonal and customer service skills
Excellent organization skills with attention to detail
Preferred
Experience with using SAP ERP/CPQ system a plus
Benefits
Medical, Dental, and Vision Insurance.
Life, AD&D, Short Term Disability, and Long-Term Disability insurance.
401k retirement plan.
HSA, Health Care FSA and Dependent Care FSA.
Vacation and Sick Leave.
Paid holidays and floating holidays.
Company
ADLINK Technology
ADLINK Technology provides leading edge computing in the age of the Industrial Internet of Things (IIoT).
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$53.73M2025-08-20Acquired
2020-02-05Post Ipo Equity· $53.73M
2004-11-08IPO
Leadership Team
J
Jim Liu
CEO
Recent News
2025-12-05
Company data provided by crunchbase