Republic Bank Of Chicago · 6 hours ago
Customer Service Manager
Chicago, IL
Full-time
Onsite
Mid, Senior LevelRepublic Bank Of Chicago is seeking a Customer Service Manager to oversee daily Teller and Personal Banking operations. The role involves providing performance coaching to staff, ensuring compliance, and enhancing customer relationships through effective service and sales strategies.
BankingFinanceFinancial ServicesInsuranceLending
Responsibilities
Provides service leadership within the branch and manages/develops the teller team
Perform daily responsibilities to include cross-selling additional bank products, along with knowledge of opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions on accounts and performing general file maintenance
Perform daily office responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and process collection items
Responsible for the review of daily file maintenance and new account reports
Accountable for daily NSF review/weekly overdraft monitoring
Effectively and efficiently cross-sell bank products and services to both current and potential customers
Promote and display effective planning and organizational skills, dependability, flexibility, and enthusiastic participation of change and innovation including opening and closing the branch as needed
Provide training and support to new and less experienced Personal Bankers and Tellers, answering questions and finding solutions to customer issues that require more experience
Recommends hiring, discipline, promotion, transfers, and termination of teller staff
Conducts performance evaluation for tellers and resolves grievances
Qualification
Required
Experience in customer service management or related field
Ability to perform the duties of a Teller and Personal Banker
Knowledge of branch operations and compliance requirements
Experience in providing performance coaching to staff
Ability to establish and increase customer account relationships
Experience in managing cash and processing transactions
Strong customer service skills and commitment to quality control
Ability to cross-sell bank products and services
Effective planning and organizational skills
Dependability and flexibility in managing branch operations
Experience in training and supporting staff
Ability to recommend hiring, discipline, promotion, transfers, and termination of staff
Experience in conducting performance evaluations and resolving grievances
Company
Republic Bank Of Chicago
Republic Bank of Chicago is a bank that offers financial and banking services.
Founded in 1964
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$15M2018-02-07Series Unknown· $15M
Leadership Team
William Sperling
Vice Chairman/President/CEO
Adam Brook
EVP/Chief Operating Officer
Recent News
2026-01-11
2025-12-21
2025-07-31
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