Johnson Financial Group · 17 hours ago
Fraud Analyst
Racine, WI
Full-time
Onsite
Entry Level
2+ years expJohnson Financial Group is focused on balancing fraud loss mitigation, business revenue, and client satisfaction. The Fraud Analyst will perform analytical reviews of transaction data, monitor fraud alerting technologies, and recommend actions to mitigate fraud risks while ensuring a positive customer experience.
Financial ServicesInsuranceLocal Business
Responsibilities
Independently monitor fraud alerting technologies. Correlate observations and perform thorough investigative assessments to properly discern between fraudulent and valid activity, which often requires reaching out to branch personnel with investigative questions. Determine appropriate remediation path and resolve alerts. Document activity as necessary and make recommendations to reduce risk as appropriate
React to fraud events of varying scale and impact in a timely manner to mitigate potential fraud. Assess severity of the incident and take necessary actions including: creating internal and external communications, providing a recommendation for closing or blocking client accounts, reissuance or deletion of compromised debit cards, and resolving client questions from branch personnel. Provide written documentation of recap and follow up items. Make and implement recommendations as appropriate
Identify risk and trends of fraudulent activity and make recommendations with respect to policy and procedure changes related to fraud prevention across the enterprise
Determine actions to be taken to assist management in achieving the Bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators
Leverage fraud mitigation technologies and reporting tools and make recommendations for system configuration changes to better protect the bank against fraud and improve the customer experience
Receive notification from bank associates of client disputes; credit disputed amount back to client’s account and work with internal and external parties as appropriate to resolve dispute and recover funds
Create fraud awareness education materials for associates and clients. Conduct fraud awareness training for associates and clients
Qualification
Required
High School Diploma or equivalent required
At least 2 years fraud/risk management experience
Strong attention to detail, sound decision quality, demonstrated problem solving
Demonstrate attention to detail, strong analytical skills, and sound decision quality
Excellent verbal, written, and interpersonal communication skills
Preferred
Bachelor's degree preferred in Accounting, Finance, Computer Science, Business, or Criminal Science
Industry certifications desired or willingness to pursue (i.e. Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), National Check Professional (NCP), Certified Fraud Examiner (CFE).)
Company
Johnson Financial Group
Johnson Financial Group is a provider of banking, wealth, and insurance products and services in Wisconsin and Arizona.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dominic Ceci
Chief Investment Officer
Jeff Pierce
EVP, President of Wealth
Recent News
BizTimes Milwaukee
2025-09-12
2025-09-02
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