Sentrics · 15 hours ago
Technology Consultant
Franklin, IN
Part-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrSentrics, Inc. is seeking a Technology Consultant to provide on-site support and management at client facilities. The role involves assisting residents and staff with technical challenges and providing administrative support to enhance customer satisfaction.
Health CareInformation Technology
Responsibilities
Provide administrative assistance, technical assistance, and training to residents and staff on site
Support residents’ technology service challenges regarding phones, internet, television/home theatre, laptop, and other related internet devices
Work closely with NOC & Customer Service to provide 1st Level technical support for basic service-related issues
Provide client support and technical issue resolution via E-Mail, phone, and other electronic media
Configure client/resident's equipment to connect to the Internet via Cable Modem/DSL Router
Assist residents with common user interface challenges with computers, TV, and phone
Open service tickets in the ticketing system when requests are made or trouble issues are found at the site level and monitor to provide any necessary follow-up
Provide training to staff and residents in the use of Sentrics systems, applications, and services
Attend onsite client presentations, resident meetings, or life-cycle meetings as necessary to help achieve a higher level of customer satisfaction
Qualification
Required
This role is an 'on-site' position located at our client's facility
This position requires constant standing and walking
Mobility such as bending, kneeling, crawling, and lifting could be required to assist with the installation and troubleshooting of resident equipment
Have RJ11 / RJ45 experience, toning, line tracing and signal path troubleshooting experience
Support residents' technology service challenges regarding phones, internet, television/home theatre, laptop, and other related internet devices
Work closely with NOC & Customer Service to provide 1st Level technical support for basic service-related issues
Provide client support and technical issue resolution via E-Mail, phone, and other electronic media
The configuration of client/resident's equipment to connect to the Internet via Cable Modem/DSL Router
Assist residents with common user interface challenges with computers, TV, and phone. Examples: password resets, wrong input on remote, common web-based navigation errors, etc
Open service tickets in the ticketing system when requests are made or trouble issues are found at the site level and monitor to provide any necessary follow-up
Provide training to staff and residents in the use of Sentrics systems, applications, and services
Attend onsite client presentations, resident meetings, or life-cycle meetings as necessary to help achieve a higher level of customer satisfaction
Company
Sentrics
Sentrics is an integrated technology provider.
Founded in 2018
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Darin K. LeGrange
Chief Executive Officer
Recent News
2025-01-10
2024-04-28
2024-04-17
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