Altera Digital Health · 15 hours ago
Client Success Executive
North Carolina, United States
Full-time
Onsite
Entry, Mid Level
2+ years expAltera Digital Health is focused on empowering clinicians through healthcare technology. The Client Success Executive (CSE) serves as a strategic partner for clients, ensuring their success and satisfaction by blending relationship management with operational execution and strategic insight.
Computer Software
Responsibilities
Serve as the internal advocate for assigned clients, ensuring their goals and feedback are represented across teams
Build and maintain strong relationships with client stakeholders, acting as trusted advisors to drive client satisfaction and NPS
Serve as the escalation point for client issues, ensuring swift and effective resolution
Lead Strategic Partnership Reviews to assess performance, align goals, and identify growth opportunities
Develop and execute customized success plans based on client segmentation and strategic objectives
Manage quarterly Client Leadership Council (CLC) meetings and summits to foster collaboration and innovation
Monitor and track KPIs that align with client goals and internal toolkits
Drive Net Promoter Score (NPS/KLAS) improvement initiatives at the client level
Analyze client data to identify trends, risks, and opportunities for optimization and upselling
Oversee day-to-day client operations, ensuring a seamless and positive experience
Complete SSOs (where applicable) and ensure timely delivery of client commitments
Partner with finance and clients to ensure account health and contractual accountability
Identify and drive lead generation opportunities within existing client accounts
Apply segmentation strategies to tailor engagement, service delivery, and growth plans
Cultivate reference accounts and support client advocacy initiatives
Provide ongoing feedback from a site visit with Client Success Leader
Qualification
Required
A bachelor's degree is required
2–4 years of client-facing experience with a track record of exceeding expectations
Strong communication, analytical, and problem-solving skills
Experience with strategic planning, KPI tracking, and cross-functional collaboration
Additional responsibility may be required
Company
Altera Digital Health
Healthcare IT should work for clinicians, not against them.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Danielle Emola, MBA, PHR
Human Resources Business Partner
Kate Lawrence Kayen
HR Business Partner, Manager
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