Ace Parking · 21 hours ago
ASSISSANT PARKING MANAGER - AIRPORT
Santa Ana, California, United States
Full-time
Onsite
Entry, Mid Level
$32/hr - $34/hr
2+ years expAce Parking is a leading parking management expert with over 72 years in the industry. They are seeking an Assistant Parking Manager to assist with managing a team of parking attendants, ensuring operations meet high standards, and promoting exceptional customer service.
CommercialConsultingParking
Responsibilities
Assist the Manager in managing the day-to-day operations, ensuring adherence to established procedures and standards
Assist with planning personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations
Assist in developing and implementing new policies and procedures
Oversee daily cash handling procedures and submit accurate reports of collections
Recruit, hire, train, and schedule staff
Manage and maintain parking equipment and facilities, including maintenance and damage control
Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations
Promote a culture of professionalism, accountability, and exceptional customer service among the team
Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control
Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage
Accountable for the cleanliness and appearance of the parking area
Assist with monitoring the location’s financial performance, including revenue, expenses, and labor costs
Assist with the identification of opportunities for revenue growth through promotions, pricing strategies, or additional services
Assist the Manager with tracking key performance metrics related to operational efficiency, customer service, and financial performance
Accountable for meeting or exceeding established performance targets
Ensure that all signage and markings are visible and clear for customers
Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe working environment
Address customer inquiries and complaints in a prompt and professional manner
Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively
Continuously seek ways to improve service quality and efficiency
Regularly update upper management on airport operational challenges
Foster clear and open communication within the team and with other airport departments
Coordinate with airport management to ensure a seamless guest experience
In the absence of a manager, conduct meetings with staff to relay important information and gather input
Assist with creating a positive and supportive work environment that promotes a sense of belonging and teamwork among staff
Encourage personal and professional development for team members
Qualification
Required
Bachelor's degree or equivalent education and experience
Minimum of 2 years of airport parking management or related industry experience
Strong leadership and management skills a must
Excellent communication and interpersonal abilities
Physical ability to lift heavy items (50 lbs)
Preferred
Financial acumen is a plus
Benefits
Medical, dental, vision, life insurance coverage
Flexible Spending Accounts
401k
Vacation/Sick
Holiday
Discount programs
Company
Ace Parking
Ace Parking is an Management Consulting providing a full range of parking services
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Baumgardner
CEO & Vice Chairman
Ross Seibert
Chief Financial Officer
Recent News
Sacramento Business Journal
2025-03-26
Company data provided by crunchbase